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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 207
Experience:  Working to keep PC-type computers working since 1988.
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I want to extend my desktop onto an external monitor. I have

Customer Question

I want to extend my desktop onto an external monitor. I have an HP Envy23 TouchSmart running windows 10.0.10586. The Envy does not have any inputs for monitors.
I have a monitor with these specs: http://computers.woot.com/offers/samsung-23-6-full-hd-led-backlit-business-monitor-13
I recently got a USB3.0 to VGA adapter with these specs: https://www.amazon.com/gp/product/B01C289P12/ref=od_aui_detailpages00?ie=UTF8&psc=1
Can you let me know what steps to take from here? The monitor is not recognized.
Submitted: 11 months ago.
Category: Computer Hardware
Expert:  ComputerHammer replied 11 months ago.

Hi, I'm Jamie.

Sorry to hear that you're having trouble with this but I'll do my best to help.

Expert:  ComputerHammer replied 11 months ago.

Do you mind if i remote in and take a look?

if not click on the link below and run the file to give me access

http://www.justanswer.com/remotedesktop/join.aspx?Session=422b963d-cbb9-41e7-8993-fa1eec7e1293

Expert:  ComputerHammer replied 11 months ago.

If you rather use teamviewer, can do that as well.

Customer: replied 11 months ago.
Thanks-- sorry your email went to spam and I've left my office. Is there a time tomorrow between 8 and 4 EST that works for a remote session ?
Expert:  ComputerHammer replied 11 months ago.

Sure, I get to work around 9:30 eastern. Send me a message on here. Was you able to get the drivers working for the usb to vga?

Customer: replied 11 months ago.
just so you know when i try to respond to you i keep getting popups from another computer expert. very confusing.anyway haven't tried the drivers because the computer didnt recognize the adapter and didnt come with a cd.
Expert:  ComputerHammer replied 11 months ago.

Sorry about the popups. I don't have any control over how this site works.

Run this link to let me take a look at it

http://www.justanswer.com/remotedesktop/join.aspx?Session=bda53eb5-642f-47fb-9337-b61e40d04f3f

Expert:  ComputerHammer replied 11 months ago.

Awaiting on you to connect. Let me know if you rather use teamviewer.

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