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Are you able to place call from it? Did you check if it's problem with ringing volume. There is a possible that while incoming call it is not ringing.
How are you using it ?? Using computer or Iphone ?
Are you able to place a call using it ?
Please try calling to some other number just to confirm if this issue is not for the specific phone numbers.
Sorry for delay in response. I was travelling and I lost my connection in between.
If you wish I can remotely connect to your PC and do this for you .
Did this work for you ?