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Hi Robin and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, are you able to login at https://web03.magicjack.com/my/index.html ?
Have you tried logging in to your magicJack account?
Can you please try? ...click HERE.
Key in your email or even just your magicJack phone number then your password. Click on the Login button.
How about your magicJack phone number and your login password ?
Can you please click HERE ?
And try logging in to your magicJack account using the above magicJack phone number and your login password ?
I understand and first step is to login into your magicJack account.
As posted above...
The above account details are good.
Can you please try again and carefully key in the required magicJack phone number and your login password ?