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Richard
Richard, Computer Specialist
Category: Computer Hardware
Satisfied Customers: 38459
Experience:  Repairing computers for over 15 years
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I have a Maxtor OneTouch 4 Plus (SN:2HAA42C1) device which

Customer Question

I have a Maxtor OneTouch 4 Plus (SN:2HAA42C1) device which worked on Windows before I went to Windows 10. I can see the drive, but the backup program doesn't detect the drive. When I start the backup program, it says "No driver detected. I have tries another USB cable and I still get the same problem. Any suggestions?
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Richard replied 1 year ago.
Hi there and welcomeCan you connect it to a different USB port on the computer please and tell me if it is then detected?Please let me know
Customer: replied 1 year ago.
Have tried that and get the same results.
Customer: replied 1 year ago.
If I securely connect, does that mean I'll owe $38 +$39 dollars?
Expert:  Richard replied 1 year ago.
ThanksJust to be sure, if you connect it to another computer, does that computer detect it?
Expert:  Richard replied 1 year ago.
it is an additional cost
Customer: replied 1 year ago.
Are you a Segate qualified person?
Expert:  Richard replied 1 year ago.
We are a third party that supports a wide range of products, I have been working with Seagate for over 15 years
Customer: replied 1 year ago.
Do you guarantee that there is a solution to this Windows 10/Segate problem?
Expert:  Richard replied 1 year ago.
It does work with Windows 10, so if the drive is still working we will get it working