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Hp pavillion 23xi monitor not seeing mac

Customer Question
hp pavillion 23xi monitor not seeing mac
Submitted: 1 year ago.Category: Computer Hardware
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Answered in 1 hour by:
5/24/2016
Computer technician: Richard, Computer Specialist replied 1 year ago
Richard
Richard, Computer Specialist
Category: Computer Hardware
Satisfied Customers: 39,475
Experience: Repairing computers for over 15 years
Verified
Hi there and welcomeDo you mean you have connected it to the Mac but its not showing an image on the screen?And is this an iMac, Macbook? How have you connected it to the mac?
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Customer reply replied 1 year ago
I'm using a kvm switch, I've used this switch before and it just stop working.
Computer technician: Richard, Computer Specialist replied 1 year ago
ok but is this an iMac, Macbook?
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Customer reply replied 1 year ago
It's a mac mini
Computer technician: Richard, Computer Specialist replied 1 year ago
ThanksShut down your Mac.Locate the following keys on the keyboard: Command (⌘), Option, P, and R. Turn on your Mac.Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.Hold these keys until the computer restarts and you hear the startup sound for a second time.Release the keys.tell me if the monitor now connects please
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Customer reply replied 1 year ago
Tried but still nothing
Computer technician: Richard, Computer Specialist replied 1 year ago
ok, can you confirm the KVM port on the switch is actually working via another monitor to the Mac?
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Customer reply replied 1 year ago
it is switched both sides and it is working just fine
Computer technician: Richard, Computer Specialist replied 1 year ago
I am going to opt out of this question, you do not need to do anything, you will be contacted when another expert takes over this question.Thank you
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Customer reply replied 1 year ago
Thanks for trying
Computer technician: Aaron T,
 replied 1 year ago
Aaron T
Category: Computer Hardware
Satisfied Customers: 1
Experience: Systems Administrator at SAIC Corporation
Verified
Hi Im Aaron! Im not too familiar with MACs but I have used a KVM switch before. So I thought I would give a few tips to try.What is currently plugged into the KVM? Is it only your Mac mini or is there something else plugged in as well?
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Customer reply replied 1 year ago
My pc
Computer technician: Aaron T,
 replied 1 year ago
Try unplugging your pc from the kvm so only the MAC is connected and see if it displays.
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Computer technician: Aaron T,
 replied 1 year ago
I am going to opt out this, maybe someone else might have some tips for you.
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Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago
Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 793
Experience: Networking, hardware, software, various OS's, Email Web and domain hosting, DNS
Verified
Hello there....im willing to give this a try...but it would seem that if the previous 2 experts could not help.....my possibility is a low %..But, we can give it a go anywyas..So....the KVM.....can you just BYBPASS it altogether......lets make sure the monitor still works, and the video output on the mac mini still works also..Once you have confirmed that....we can hook the KVM back up..Can you also tell me the MAKE and MODEL of the KVM switch please.....so i can pull the technical manuals.
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Customer reply replied 1 year ago
Sorry I was around a meeting and couldn't get back till now. However what Aaron T instructed me to do has fixed the problem, so THANKS Aaron!
Computer technician: Aaron T,
 replied 1 year ago
Not a problem! Glad to Help.
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Computer technician: Aaron T,
 replied 1 year ago
Have a great day.Please give this question a positive rating so I may close the ticket.Thanks,Aaron Tyner
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Ask Aaron T Your Own Question
Aaron T
Aaron T
Aaron T
Category: Computer Hardware
Satisfied Customers: 1
1 Satisfied Customers
Experience: Systems Administrator at SAIC Corporation

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