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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 213
Experience:  Working to keep PC-type computers working since 1988.
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Windows can't open add printer. printer spooler won't start

Customer Question

windows can't open add printer. printer spooler won't start
JA: Thanks. Can you give me any more details about your issue?
Customer: laptop wont find printer that has been connected to it for 5 years printer is on
JA: OK got it. Last thing — Computer technicians generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

What version of windows are you using on your laptop? Also, whats the full name brand and model of your printer.

And is it connected by a USB cord, or wirelessly?

Also, would you prefer to have me connect to your computer via a secure remote connection, where I can fix this issue for you on screen in person? Or would you prefer written support only?

Thank you for your response,

Dustin S.