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I have a Lenovo ThinkPad T410s and a Lenovo docking station…

Customer Question
I have a Lenovo ThinkPad...
I have a Lenovo ThinkPad T410s and a Lenovo docking station 4337.
The T410s has been upgraded from Windows 7 to Windows 10 version 1511, 10586
TheT410s graphic card is NVIDIA 5100A
I have 2 display screens, Sansung Sync Master 971p
When I connect to the 4337 docking station I am only able to activate one screen.
Where is the problem? Do I need another Windows driver?
Submitted: 2 years ago.Category: Computer Hardware
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Answered in 20 minutes by:
2/1/2016
Computer technician: Dustin, Senior Technician replied 2 years ago
Dustin
Dustin, Senior Technician
Category: Computer Hardware
Satisfied Customers: 14,270
Experience: Since the Tandy II Ive been utilizing and repairing hardware components. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my nameis Dustin and I will do my best to assist you.

To get started, lets check what version of display driver you have installed after the windows 10 update.

Heres how to check.

Please press the windows key on your keyboard, hold it down, and press R

( the windows key is two keys to the left of your space bar )

Onscreen should be a box that says Open / Run . In that box type in,

devmgmt.msc and then hit enter...

Open the display adapter section, and tell me what the name display driver is thats showing there.

Also, right click the video card , left click properties, left click driver.

And tell me the exact driver date.

Thank you,

Dustin S.

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Customer reply replied 2 years ago
My list of items is in Norwegian and I don't see what you are looking for. Please cancel my order.
Please confirm that my order is cancelled.
Thank you anyway,
Computer technician: Dustin, Senior Technician replied 2 years ago

I can send you the cancellation link. Before we do that, If you prefer I can connect to your computer from here via a screen sharing session and fix the issue for you, on screen.

Would you like to try that?

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Customer reply replied 2 years ago
Dustin,
Thank you for your prompt reply to y question. However, I don't want to continue with this minor docking problem so please send the cancellation link.
I am impressed with your approach to problem solving and I will inform my colleagues of your Company and link to it.
Thank you very much,
Elmo DiBiagio
Computer technician: Dustin, Senior Technician replied 2 years ago

Understood.

As you requested here is the refund / cancellation link

http://ww2.justanswer.com/help/how-can-i-request-refund

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