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Louie, Hardware technician
Category: Computer Hardware
Satisfied Customers: 12579
Experience:  down to component level
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Gateway NV55S38u powers up but does not boot up. Cursor is

Customer Question

Gateway NV55S38u powers up but does not boot up. Cursor is at top left corner of the screen
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Louie replied 1 year ago.

Hi Joe and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, it would appear to be an HDD issue. Have you tried checking the BIOS if the HDD is still recognized and/or if the first boot device is set for HDD?

Customer: replied 1 year ago.
The first device in the BIOS for the first boot device. I can change it to the DVD, and the computer boots, but doesn't continue
Customer: replied 1 year ago.
What can be done if the HDD has failed? Anyway to jolt it to start?
Expert:  Louie replied 1 year ago.

Appreciate the post back Joe.

As it is an internal hardware issue, then the prescribed approach is to replace the HDD.

Are you then considering a DIY (do-it-yourself) repair approach?

I realize that the above information may perhaps be not what was expected. Unfortunately, there is no quick-n-easy fix and neither is there a workaround; sorry for having to be the bearer of bad news.

Expert:  Louie replied 1 year ago.

If considering a DIY, then please click HERE for the standard 2.5 750GB replacement HDD.

An upgrade would be a a larger size something like a 1 TB.

Or even consider an SSD HERE.