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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can I remotely access your computer so that I can directly assist you in fixing your printer issues while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Thank you for writing back with that update of your situation. I am glad that you are now working with Samsung to resolve the issue.
If you need assistance any time, just let me know.
I am glad that your printer is now working. Indeed, I believe the software installer to be used must that be of the manufacturer's website since it will be the most updated source.
I suggest that you contact our customer service regarding the cancellation of your subscription. If you want to process a refund, here is the link:
Thank you for using our service.
If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.