Computer Hardware

Ask Computer Hardware Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Laptop keeps going to" Aptio setup utility" page. Can't get…

Customer Question
Laptop keeps going to "...
Laptop keeps going to " Aptio setup utility" page. Can't get to Windows.
Submitted: 2 years ago.Category: Computer Hardware
Show More
Show Less
Ask Your Own Computer Hardware Question
Customer reply replied 2 years ago
Its an Asus laptop running Windows 10
Answered in 4 minutes by:
1/23/2016
Computer technician: Dustin, Senior Technician replied 2 years ago
Dustin
Dustin, Senior Technician
Category: Computer Hardware
Satisfied Customers: 14,274
Experience: Since the Tandy II Ive been utilizing and repairing hardware components. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

To get started, I need to know the full and exact name brand and model of your Asus laptop.

Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Computer Hardware Question
Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Computer technician: Dustin, Senior Technician replied 2 years ago

Ive just seen your phone call request, and Ive sent you an offer for phone support.

Once that offer is accepted send a reply here and I will call you and work through the issue as best we can.

Dustin S.

Ask Your Own Computer Hardware Question
Customer reply replied 2 years ago
Its a Asus R554L
Computer technician: Dustin, Senior Technician replied 2 years ago

Thank you.

In the aptio setup utility, in the boot section.

Tell me word for word what device you have listed first. And what devices by name you have listed period.

Thank you,

Dustin S.

Ask Your Own Computer Hardware Question
Computer technician: Dustin, Senior Technician replied 2 years ago

Across the top, you have these tabs.

main , advanced, boot, security, save and exit

Use the arrow keys on your keyboard to navigate.

let me see a picture of your boot tab, advanced, and security.. ( for good measure )

When you think you have sent those pictures, send a reply asking if I received them. We will go from there.

Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Computer Hardware Question
Customer reply replied 2 years ago
Ok
20160123_173900.jpg2016012...jpg20160123_173845.jpg2016012...jpg20160123_173828.jpg2016012...jpg20160123_172909.jpg2016012...jpg
Customer reply replied 2 years ago
Did you get them? I sent all the tabs
Computer technician: Dustin, Senior Technician replied 2 years ago

I see them.. reviewing the images now.

Ask Your Own Computer Hardware Question
Customer reply replied 2 years ago
I would call but I'm really trying to conserve money. I'm in PA and we're getting hammered by this snow storm.
Computer technician: Dustin, Senior Technician replied 2 years ago

Were also getting buried here in NC..

Lets try these steps and see if we can hit some paydirt.

Select the Boot menu in the Aptio setup utility, select 'Launch CSM' and change to enable
2/ Select the Security menu n the Aptio setup utility, select 'secure Boot Control' and change to disable
3/ Select Save & Exit and press 'yes'
4/ Hold down the power button until the unit switches power off completely
5/ Switch back on and continually press the F9 button for about ten seconds; this should now allow the unit to boot up into the Windows Recovery menu
6/ Select 'Advanced Start Up' and wait until the recovery menu appears
7/ Select ' Advanced Options'

Select system restore. Now choose a date when the computer was working.

Let the restore finish.. Will windows boot now?

I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Computer Hardware Question
Computer technician: Dustin, Senior Technician replied 2 years ago

Your hard drive has probably failed.

Question, when you start the computer and tap F8 , just as soon as you press power if you rapidly tap f8 do you see anything different on screen?

Ask Your Own Computer Hardware Question
Customer reply replied 2 years ago
Same thing
Customer reply replied 2 years ago
Now when I turn it on, that's the screen I get
Computer technician: Dustin, Senior Technician replied 2 years ago

When you say "thats the screen I get"

Which screen?

Ask Your Own Computer Hardware Question
Customer reply replied 2 years ago
Same as the last pic
Computer technician: Dustin, Senior Technician replied 2 years ago

Understood.

If you shut down, and then rapidly tap f1 or f2 or f10 or f12

Does it take you back into the aptio setup utility?

Ask Your Own Computer Hardware Question
Customer reply replied 2 years ago
Not getting the Aptio setup page anymore
Customer reply replied 2 years ago
Nope not getting that page anymore
Customer reply replied 2 years ago
Wait, ya I got it again
Computer technician: Dustin, Senior Technician replied 2 years ago

Focusing on the F2 key.. You have to be fast.

if you rapidly tap the f2 key the very second you press power to turn the machine on..

It doesnt take you back to the aptio menu?

Ask Your Own Computer Hardware Question
Customer reply replied 2 years ago
F1,F2 & F10 takes me to the black screen and F9 takes me to the Aptio page. Nothing is taking me to windows yet
Customer reply replied 2 years ago
Correction F2 & F 10 goes to Aptio page
Computer technician: Dustin, Senior Technician replied 2 years ago

Ok, back on the aptio page..

Select the Boot menu in the Aptio setup utility, select 'Launch CSM' and change to disable

Save settings and exit..

Then, try rapidly tapping the F8 key during startup, what happens?

Ask Your Own Computer Hardware Question
Customer reply replied 2 years ago
Goes to the Aptio page
Computer technician: Dustin, Senior Technician replied 2 years ago

We did make the change I Just suggested yes?

If thats the case then your hard drive has either slid out of place.. Or failed. Removing the hard drive isnt too easy.. But the first few minutes of this video will show you how to get to it.

https://www.youtube.com/watch?v=UOuSVMyhUaQ

before we replace the hard drive out right.> I suggest you open the machine, remove the hard drive, reinsert it.. And then see if you can boot.

If you cant boot and it behaves the same way.. Your hard drive has failed and you can purchase a working hard drive here.

http://amzn.to/1SbPukH Thats a***** so would have more then enough room~

If you have further questions, let me know.

I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Computer Hardware Question
Customer reply replied 2 years ago
What would cause that though? Because it hasn't fallen or been banged around.
Computer technician: Dustin, Senior Technician replied 2 years ago

Could be any number of things. Bad luck, natural part failure over time. A power surge.

hard drives do tend to fail now and then. And its possible that its only the boot sector of the drive thats failed. You may be able to remove the drive , connect it via a usb connection to another computer, format the hard drive.. And then it might be able to be detected by your asus again. ( youd have to reinstall windows but youd have a working drive )

Here is one of the mentioned cable sets youd need. http://amzn.to/1SbQgy9

Again, before you replace the drive or try to format it.. Id simply try removing the drive and reinserting it first.. As sometimes thats all it needs.

D.S

Ask Your Own Computer Hardware Question
Customer reply replied 2 years ago
Thanks
Computer technician: Dustin, Senior Technician replied 2 years ago

Not a problem. If you need further assistance you know where to find me.

Dustin S.

Ask Your Own Computer Hardware Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a computer technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Senior Technician
Category: Computer Hardware
Satisfied Customers: 14,274
14,274 Satisfied Customers
Experience: Since the Tandy II Ive been utilizing and repairing hardware components. Also worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Russell H.

Russell H.

Computer Repairer

262 satisfied customers

Working to keep PC-type computers working since 1988.

Robert M.

Robert M.

Consultant

190 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

Jess M.

Jess M.

Computer Support Specialist

189 satisfied customers

Computer Hardware Support Specialist for more than 10 years

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Shefin

Shefin

Computer Hardware Engineer

155 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

127 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

121 satisfied customers

Certified Hardware expert with over 10 years experience.

< Previous | Next >

Related Computer Hardware Questions
The fan is constantly running at high speed no matter
The fan is constantly running at high speed no matter whether the computer is hot or not. stops only when I turn it off … read more
Russell H.
Russell H.
Computer Repairer
Vocational, Technical or Trade Scho
262 satisfied customers
My all in one boots up to UEFI Bios Utility every time. We
My all in one boots up to UEFI Bios Utility every time. We can't get to windows 10 … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a asus zenbook which uses a SSD. The computer was
I have a asus zenbook which uses a SSD. The computer was perfect until yesterday afternoon and in the evening it suddenly would just go to Aptio setup utility. The computer technician told me to send … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Aptio setup utility is on my screen and i can't get it off.
aptio setup utility is on my screen and i can't get it off … read more
Cody
Cody
Computer Science
2,435 satisfied customers
My ASUS laptop opened with Aptio Setup Utility on the screen
My ASUS laptop opened with Aptio Setup Utility on the screen and will not let me exit out of it.… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
190 satisfied customers
I have an Asus Q502L notebook. There is an Aptio Setup
I have an Asus Q502L notebook. There is an Aptio Setup Utility version 2.17.1246 screen on and I can't exit out of it… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
My msi gt72 is stuck on Aptio Setup utility and i could not
my msi gt72 is stuck on Aptio Setup utility and i could not restart to windows 8.1 please help… read more
Dustin
Dustin
Senior Technician
14,274 satisfied customers
My ASUS computer will not start. When I power it on it is a
My ASUS computer will not start. When I power it on it is a blue screen that says Aptio setup utility copyright c 2013 American Megatrends, Inc. I cannot get this to go away and open the regular compu… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
My ASUS N56VM will not recognize an external Monitor...how
My ASUS N56VM will not recognize an external Monitor...how do I attach an external monitor to it?… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
127 satisfied customers
I'm having trouble with my Asus laptop. Every time I
Hello. I'm having trouble with my Asus laptop. Every time I turn it on it stuck in like some loop. Some "aptio setup utility" menu pops up. And every time I exit it, it boots back to this menu… read more
Bryan
Bryan
735 satisfied customers
stuck in asus aptio setup and will not highlight launch csm.
stuck in asus aptio setup and will not highlight launch csm. is there something I can download to a usb drive just to recover file? I don't about fixing laptop for I have new one. thank you… read more
Russell H.
Russell H.
Computer Repairer
Vocational, Technical or Trade Scho
262 satisfied customers
I have an ASUS X551C laptop. It was working fine but all of
I have an ASUS X551C laptop. It was working fine but all of a sudden i rebooted and now it boots to the BIOS page (Aptio Setup Utility screen) and I cannot get past that. I have tried selecting the op… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
Bryan i need help and i believe you are the man to help me.
Bryan i need help and i believe you are the man to help me. I have a asus s56c windows 8 that is in aptio setup utility. My problem is similar to the other guy you helped out.except i want to remain w… read more
Bryan
Bryan
735 satisfied customers
If anyone knows how I can obtain something to boot an operating
If anyone knows how I can obtain something to boot an operating system to this machine and get out of this loop, I would really appreciate it. 1. Model: Q501LA 2. Serial: D8N0CY16953933B My first prob… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
189 satisfied customers
hello, i have a vivobook asus s400 running w8. yesterday
hello, i have a vivobook asus s400 running w8. yesterday suddenly everything stopped and the aptio setup utility appeared. impossible to get out of it. i tried everything save+exit, discard+exit. chan… read more
Baisil
Baisil
Bachelor\u0027s Degree
151 satisfied customers
Hi my ASUS 1015E-DS01 Notebook PC just recently started making
Hi my ASUS 1015E-DS01 Notebook PC just recently started making clicking noises and I've started having trouble booting it, at first it would make the noise then stop but then when I did get it to boot… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have an Asus z87-pro (V edition) MB with Bios ver 1205 running
I have an Asus z87-pro (V edition) MB with Bios ver 1205 running in UEFI mode and an Asus Raidr express SSD (set to UEFI) pluged into PCIex16_2. I can't get the bios to recognize the drive as a potent… read more
Expert Scott
Expert Scott
21 satisfied customers
Hi Richie, The C drive on our EeePC 900 laptop has only 4
Hi Richie, The C drive on our EeePC 900 laptop has only 4 GB and the D drive has 8GB, can you combined them or change the partition or ????? So the C drive has 8GB. Also I wanted to ask you about the … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x