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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 209
Experience:  Working to keep PC-type computers working since 1988.
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I have a Maxtor 9GY5A8-500 that I can't connect to my

Customer Question

I have a Maxtor 9GY5A8-500 that I can't connect to my Windows 10 Surface Book. I have 1,000's of images I need to get to!
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

Question.. When you connect the device to your Surface pro.. And if you go to your windows explorer window where it shows your hard drive, cd drive, and connected devices with removable storage..

Is it showing the drive listed there?

If not, can you see it listed in the diskmgmt.msc interface?

Customer: replied 1 year ago.
I can't get the drive to appear at all. There does not appear to be a driver for this drive for windows 10. Least time I used it was possibly with windows 7 connected to the router via an eithernet cable. I don't see the drive either connected eithernet to the router or via a USB direct to the Surface Book
Customer: replied 1 year ago.
You still there?
Customer: replied 1 year ago.
It does not show up on diskmgmt.msc
Expert:  Dustin replied 1 year ago.

Are you familiar with the command prompt window ( admin ) ?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
I am there what do you want me to do?
Customer: replied 1 year ago.
Hello... it is getting past bed time here in NC
Customer: replied 1 year ago.
Dustin are you still there???????
Expert:  Dustin replied 1 year ago.

Good afternoon.. My apologies for the delay in getting back to you.

lets connect the non working drive.

Then open an admin command prompt

type in diskpart then hit enter.

then type in list disk and hit enter

How many disks does it see>?

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