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I'm sorry about the issue. Was it working fine previously? Is there any error or message?
What's the model of your all-in-one printer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
I'm sorry about the misunderstanding. Monthly support subscription is only optional. This is a one-time support session per your request, and we guarantee ourservice, so don't worry.
No problem; This is a one-time support session per your request.
Per your request, there is no monthly support plan for you; this is only a one-time support session.
Please let me know when you are available to continue; we guarantee our service. Thank you.