Computer Hardware

Ask Computer Hardware Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Computer Hardware

Hd drive (IDE) on desktop running Windows XP Pro died. Was

Customer Question
Hd drive (IDE) on desktop...
Hd drive (IDE) on desktop running Windows XP Pro died. Was backed up with my external hd (S/N WJA0371A66). Downloaded NtbackupRestore...x86 to a Vista Home laptop. When I tried to use this utility to restore by selecting Backup.bfk from the F drive (Iomega), the screen reads: No files selected. Please select some files to restore and then try again.
Question: Can I only restore my backup to an XP Pro machine? Is there another utility that I can use to restore my Iomega backup to a Vista (or better, a Windows 7 machine? Thanks!
Submitted: 1 year ago.Category: Computer Hardware
Show More
Show Less
Ask Your Own Computer Hardware Question
Answered in 30 minutes by:
1/7/2016
Computer technician: Byron, PC Support Tech replied 1 year ago
Byron
Byron, PC Support Tech
Category: Computer Hardware
Satisfied Customers: 2,876
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist. Do you recall the software used

to create the original backup?

Ask Your Own Computer Hardware Question
Customer reply replied 1 year ago
No, but I suspect it was the XP. Pro backup in the control panel.
Computer technician: Byron, PC Support Tech replied 1 year ago

If you used the XP backup utility this could be what you need.

I've never tried this before but it looks like it will work. The utility system requirements include all versions of Vista.

I can't say if this will work on Windows 7, though: https://www.microsoft.com/en-us/download/details.aspx?id=4220

Ask Your Own Computer Hardware Question
Computer technician: Byron, PC Support Tech replied 1 year ago

There are special Install Instructions so please take a look at those.

Ask Your Own Computer Hardware Question
Customer reply replied 1 year ago
You may have missed it in my original message; I attempted this by downloading Microsoft's NtBackupRestore to a Vista laptop, and it didn't work. Any other suggestions?
Computer technician: Byron, PC Support Tech replied 1 year ago
Ask Your Own Computer Hardware Question
Computer technician: Byron, PC Support Tech replied 1 year ago

Any luck with this version?

Ask Your Own Computer Hardware Question
Customer reply replied 1 year ago
I did everything you suggested prior to contacting you. If you don't have anything novel to offer (things that I haven't tried and are not readily apparent), just let me know. Thanks.
Computer technician: Byron, PC Support Tech replied 1 year ago

There is software that claims to be able to recover backups: http://www.bkfrecovery.net/

It's not free though.

I'm curious to know what happened when trying the Win 7 version.

Were you getting errors or any other indication as to why it wasn't working?

Ask Your Own Computer Hardware Question
Customer reply replied 1 year ago
The Microsoft Windows 7 update (KB974674), when downloaded to a Windows 7 machine, won't read the bkf files. The window reads: Update is not applicable for your computer. Haven't seen anyone report successful bkf reads on any machine other than one using XP on all of the Microsoft forums. At this point, it doesn't appear that you have provided me with the assistance that was promised.
Computer technician: Byron, PC Support Tech replied 1 year ago

I got it working on Windows 7.

You'll need to extract from an XP installation CD or copy them from a running Windows XP installation, 3 files to their own folder that you create on your Windows 7 desktop

ntbackup.exe
ntmsapi.dll
vssapi.dll

Once you have those 3 files in their own folder, run the ntbackup.exe and the program will start.

You'll get an error that "Backup Utility cannot connect to Removable Storage service"

Put a checkmark in the Do not show this message again box and click OK.

The program will start in Wizard mode.

Click Next

Under "What do you want to do" click "Restore files and settings" and click Next.

A window will open prompting you for the location of your backup file.

I didn't have a .bkf file to work with so I had to stop there but I can verify that the program will

run on Windows 7 Pro x64 using the instructions above.

Ask Your Own Computer Hardware Question
Computer technician: Byron, PC Support Tech replied 1 year ago

Go figure, it works on my Windows 10 machine also.

Ask Your Own Computer Hardware Question
Computer technician: Byron, PC Support Tech replied 1 year ago

Hi. I've been trying this out on my Win 10 machine and it works great. If you need any assistance getting

this working please let me know. If you don't have an XP machine you can use, or an XP disk ,I can show you how to make the disk

for free and extract the necessary files.

Ask Your Own Computer Hardware Question
Computer technician: Byron, PC Support Tech replied 1 year ago

Hi. Were you able to recover your files? I you were, I'd like to get credit for that.

That means rating either OK>Good>Excellent using the stars at the top of the page.

Ask Your Own Computer Hardware Question
Customer reply replied 1 year ago
I copied the files from a Windows XP full installation cd to a new folder on my Win 7 desktop & attempted to open ntbackup.exe. I got a window that told me: Windows can't open this file, followed by a choice of using the web to find the appropriate program to open it, or selecting a program from installed programs. Not sure where to go next. Thanks.
Computer technician: Byron, PC Support Tech replied 1 year ago

The ntbackup.exe file will not run unless the other two files are with it in the same folder.

The files in your folder must look exactly like those in my attachment.

If it looks like this: ntbackup.ex_

the file was not extracted correctly.

Ask Your Own Computer Hardware Question
Computer technician: Byron, PC Support Tech replied 1 year ago

I used 7-zip to extract the files from the i386 folder on the XP installation disk: http://www.7-zip.org/download.html

I can connect to your PC and set this up. It shouldn't take more than 10 minutes.

Ask Your Own Computer Hardware Question
Computer technician: Byron, PC Support Tech replied 1 year ago

Hi. Were you able to get this going using 7-Zip?

Ask Your Own Computer Hardware Question
Ask Byron Your Own Question
Byron
Byron
Byron, PC Support Tech
Category: Computer Hardware
Satisfied Customers: 2,876
2,876 Satisfied Customers
Experience: CCNA, A+, MCSE 11 years at a large law firm.

Byron is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Russell H.

Russell H.

Computer Repairer

218 satisfied customers

Working to keep PC-type computers working since 1988.

Robert M.

Robert M.

Consultant

185 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Jess M.

Jess M.

Computer Support Specialist

169 satisfied customers

Computer Hardware Support Specialist for more than 10 years

Shefin

Shefin

Computer Hardware Engineer

128 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

2,876 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

113 satisfied customers

Certified Hardware expert with over 10 years experience.

< Previous | Next >

Related Computer Hardware Questions
I have a dell desktop (not this one) that will not start. I
I have a dell desktop (not this one) that will not start. I get a "power saving mode" error on monitor then it shuts off. Can't start a boot disk, what should I do to get the computer to boot from the… read more
Shefin
Shefin
Computer Hardware Engineer
Engineering Diploma
128 satisfied customers
When I get the dashboard, after a few seconds I get the
when I get the dashboard, after a few seconds I get the message that the drive management has not started and will close the dashboard. … read more
Bryan
Bryan
IT Consultant
8,745 satisfied customers
I can't get my wireless keyboard to connect. Logitech k380.
I purchased it about 60 days ago and it originally connected. Now it's lost the connection and I can't get it to reconnect. … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
673 satisfied customers
I have a Maxtor One Touch 4 external hard drive that will
Hello...I have a Maxtor One Touch 4 external hard drive that will not open saved files with my new Dell with Windows 10. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a Sandisk Wireless Flash Drive that I just bought. It
Hi I have a Sandisk Wireless Flash Drive that I just bought. It says that I need to download a better App but doesn't give me any clue as to how to get it or which one I need. … read more
Moses C
Moses C
Bsc
204 satisfied customers
Air is losing charge rapidly even when plugged in. Last
Air is losing charge rapidly even when plugged in. Last night did not fully charge, when it usually does. iPad air … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
My Lenovo Yoga Tab 3 Pro 10 will not turn on. It comes on
My Lenovo Yoga Tab 3 Pro 10 will not turn on. It comes on for a second then turns right back off.… read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
177 satisfied customers
Last night, I copied and saved my music to my computer. Then
Last night, I copied and saved my music to my computer. Then on my MP3 JLAB 180 Pro, I formated it and then it said save to disconnect. I turned it off and now this morning I turn on the MP3 and it wi… read more
Moses C
Moses C
Bsc
204 satisfied customers
Perhaps. I have an HP MD1000h SimpleSave. When I try to send
Thanks. Perhaps. I have an HP MD1000h SimpleSave. When I try to send a file from it to the trash (on my MAC) it won't allow me to delete. Do you know how I can delete files I no longer need? … read more
Jon
Jon
Bachelors Degree
380 satisfied customers
I can only hear audio thru my headset ,, the audio from my
Hello I can only hear audio thru my headset ,, the audio from my speakeers inside the tower does not not doest the external speakers i … read more
david
david
Bachelor's Degree
129 satisfied customers
I have a Logitech C170 Video Cam and I am unable to ghet
I have a Logitech C170 Video Cam and I am unable to ghet sound or picture to work. How can I check the settings? … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
196 satisfied customers
HP Printer pool of black ink under my printer. Printer
Printer probably 3 years old. I just found the pool of ink on my desk. Don't know how long it has been leaking … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
68 satisfied customers
Just purchased two LG 27MP48-HQ monitors and they have a
Just purchased two LG 27MP48-HQ monitors and they have a 1/4" black border all around the display. Is this intentional?If yes, why do they keep this black border around?If no, how can I get rid of it … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
My internet radio no works on the fibre. It looks for an IP
My internet radio no long works on the fibre. It looks for an IP but I only have a password. If eventually works after many reboots and reentering of data but soon loses the connection. … read more
Kris R
Kris R
IT Manager
Computing
2,257 satisfied customers
Don't remember my password for iTunes! Or my email password!
Don't remember my password ***** iTunes! Or my email password! Help!! ! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
C615 and I want to use it with SKype as My monitor does not
C615 and I want to use it with SKype as My monitor does not have a camera … read more
Bryan
Bryan
IT Consultant
8,745 satisfied customers
I have a hp4500 printer and my copies come out side ways not
I have a hp4500 printer and my copies come out side ways not the long way and I don't know why … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
I have an Iomega external drive model 31882100 that I am
I have an Iomega external drive model 31882100 that I am trying to retrieve info from but when I connect it (power and USB) my computer doesn't read that it exists. Any suggestions? … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
113 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x