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Martin
Martin, Network Engineer
Category: Computer Hardware
Satisfied Customers: 2748
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming.
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I am not sure if my Acer a22 16w is bottoms up. It only

Customer Question

I am not sure if my Acer a22 16w is bottoms up. It only comes on briefly when I turn my computer on. How can I trouble shoot it?
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Do you have the full model of your device?

Please reply using the box below.

Regards,
Martin

Customer: replied 1 year ago.
It's in the question A22 16W
Expert:  Martin replied 1 year ago.

I saw it but nothing comes up on Google with that code, is it a monitor?

Customer: replied 1 year ago.
Expert:  Martin replied 1 year ago.

Thanks, ***** ***** is it?

Customer: replied 1 year ago.
Not sure, maybe about 8-10 years
Expert:  Martin replied 1 year ago.

Fairly old, is it connected to a PC or laptop?

Customer: replied 1 year ago.
PC and it just suddenly stopped working. Is there a self test I can do?
Expert:  Martin replied 1 year ago.

Not really, you could try pushing the power button for 30 seconds as well as leaving it unplugged for 30 minutes but it should work without doing that.

Can you do something else, press the power button on the actual computer for 6 seconds while you think it's on (not while it's off) so it shuts down completely, then power it back on and tell me exactly what the screen does, if it shows any logos and what the lights do (flicker and color).

Thanks

Customer: replied 1 year ago.
Did that already. The BIOS display comes up then disappears. If I the turn the monitor off then on, it shows me where the coputer is in the boot process, then immediately goes blank again. The power light turns from green to amber
Expert:  Martin replied 1 year ago.

Sounds like you have a bad capacitor, you could send it in for repair and it would work well again

Customer: replied 1 year ago.
That's what I was trying to find out. Probably cheaper just to get another one.
Expert:  Martin replied 1 year ago.

It's probably cheaper to get another monitor than getting it fixed but if you're confident with a soldering iron you could fix it for a few bucks

Customer: replied 1 year ago.
I am not. Thanks. I am satisfied with your service. Bye
Expert:  Martin replied 1 year ago.

You're welcome!

If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.

Please click on one of the 5 stars above followed by Finish as it would be greatly appreciated!

Remember you can continue replying to me until you've got all the information you need.

Regards,
Martin

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