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michelleclive
michelleclive, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 5563
Experience:  Computer Science(Hons)
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I received a Logitech mk550 keyboard and mouse. The mouse

Customer Question

I received a Logitech mk550 keyboard and mouse for Christmas.
The mouse does not work at all. I have changed batteries.
I also get a message that the unifying application does not support the current version of my software, Windows 10.
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  michelleclive replied 1 year ago.

Hi, My name is ***** ***** i will be assisting you

Please click here to download the setpoint and unifying software

dwnload and save and run the file

once installed let me know if you are able to use the device or not

i will suggest further accordingly

Expert:  michelleclive replied 1 year ago.

let me know if you face any difficulty

Customer: replied 1 year ago.
The damn mouse does not turn ON & OFF. I believe that the mouse is defective. I have installed new batteries but then when I turn the power button to the ON position, the green power light does not turn ON
Expert:  michelleclive replied 1 year ago.

If the power light does not turn on that means the power on switch is not good as being a brand new keyboard and mouse you can call Logitech and get it replaced.

Expert:  michelleclive replied 1 year ago.

Sometimes the power on slide switch does not work if you slide it few times the power should come up and if not you will need to get the keyboard and the mouse replaced.

let me know if you have any more question feel free to ask.

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