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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 218
Experience:  Working to keep PC-type computers working since 1988.
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I have a picture of a charger cord and the I tunes icon on

Customer Question

I have a picture of a charger cord and the I tunes icon on my phone. Cannot remove it. Have done hard shut down several times with no success. Any suggestions.
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  GeekGal replied 1 year ago.

It sounds like your phone is stuck in recovery mode. This sometimes happens when an update goes badly. I can walk you through the process of getting out of recovery mode and getting it working again. What model is your phone?

Expert:  GeekGal replied 1 year ago.

Is this still an issue for you? It is a fairly common problem and I would be happy to help.