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Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. What model is this? What "store mode" issue are you having?
How is it connected to the computer right now? HDMI, VGA, etc?
Which cable I just mentioned a couple. If you are not sure does the cable have pins or not? Usually to turn this off we need a VGA cable which looks like this picture:
Ok thank you. Turn off and unplug the power to the monitor. Disconnect and then re-connect the VGA cable. Turn on the monitor. It should ask Source, select PC.
After that it should ask Home or Store Demo. Choose Home. A welcome screen should come on.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating by clicking the stars/smileys - it is greatly appreciated. Please note you are rating me only not this site or your Samsung.
Do you have an HDMI cable we can use just for now? Switching cables should force it to ask you. If your model has sound as well, hold Menu+sound at the same time and see if anything changes.
Press menu in the menu do you have a setup sub menu?
That does not actually answer my question at all. Press menu in the menu do you have a setup sub menu? There will be no store mode option.
Ok good, choose set up. Now do you have an option that says plug n play or anything similar to that?
That is odd you just said there was a minute ago? Ok try this for models without setup this should work.
Hit the brightness button twice, then old the menu button down for more than 10 secs.
Let me know what it does.
I will need to opt out and open this to all experts.
Hello there, my name is ***** ***** I have one bit that may help: This may be the same procedure described above. Although it is for a different model, often the operating system is the same "under the hood." I am providing you a link to the support page. The nice thing is, it also has pictures of the device attached to the steps. Let me know how it goes.
Hello, this is Gary from JustAnswer just checking in to see if you still need assistance.