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hongkongpom, MCDST
Category: Computer Hardware
Satisfied Customers: 1286
Experience:  I am a Microsoft Certified Desktop Support Technican and skilled in the troubleshooting of computer hardware problems
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I am installing a new hp/officejet pro 8615 to my hp/laptop.

Customer Question

I am installing a new hp/officejet pro 8615 to my hp/laptop. I have entered step 3, put the disk in the computer, so what do I do next.
***** *****
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  hongkongpom replied 1 year ago.

What Operating System are you using please such as Windows Vista; Windows 7 or 8 etc?

Are you connecting by USB?

Please select USB from the installation options and press the next button on the bottom right corner. The installation disc will then detect the printer.

Is this what you're seeing happen please?

Please don't have the printer turned on or plugged in until you are asked to do so by the installation instructions. Please report back

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