the fact that you cant recover the profile tells me that there is an issue with the dragon program or you may have lost the rights to a folder or file that it needs to modify
Before we track that down lets see if we can fix it easily. if it was working correctly in the last week or so you can do a system restore to a time when it was working.
System restore instructions - windows 7 or 8 8.1
hold the windows logo key down and hit R
type rstrui.exe in the run box that comes up and hit enter
select restore to an earlier date.
Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"
click that if the suggested ones are not BEFORE THE PROBLEM STARTED
choose a date that is BEFORE you experienced the problem
hit ok / restore
the computer will start to shut down
a restoring settngs box will appear with a status bar
when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.
It is not perfect. But it fixes a lot of things.