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I just replaced the HD on a Dell desktop. I am trying to

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Hi. I just replaced the...
Hi. I just replaced the HD on a Dell desktop. I am trying to load the OS but the BIOS has all devices disabled. I have changed the boot order but still nothing.
Any suggestions?
Submitted: 2 years ago.Category: Computer Hardware
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Answered in 1 minute by:
11/19/2015
Computer technician: Jess M., Computer Support Specialist replied 2 years ago
Jess M.
Jess M., Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 7,020
Experience: Computer Hardware Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Thank you for writing back with that information. In the BIOS settings, can you please tell me if the hard disk drive is detected and listed there?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Customer reply replied 2 years ago
it is.
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Hi, thank you for writing back with that information.

You mentioned that you are trying to load the OS in that brand new HD, what is your installation source? Are you using a Windows 7 installation DVD?

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Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Can you please tell me the exact label you see on that DVD?

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Customer reply replied 2 years ago
There is no label. It was given to me but it reads the .exe on my laptop.
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Oh ok. I believe that DVD is NOT a bootable disc. That is, you cannot start the computer on that DVD.

When you open the contents of that DVD in another computer, can you please tell me what its contents are?

If you can open or view the contents of that DVD in the computer that you are using now please capture a screen shot of its contents so that I can tell you if that is a bootable disc or not.

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Customer reply replied 2 years ago
It wont let me screen shot but the following are on the disc.BOOT
EFI
SOURCES
SUPPORT
UPGRADE
AUTORUN
BOOTMGR
SETUP
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Ok, have you tried to boot another computer to that DVD? I mean, use another computer, load the DVD, turn on the computer and go to the bios, then set it to boot at DVD first, then restart the computer. Please test if that other computer boots to the DVD.

This is to test if the DVD is bootable.

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Customer reply replied 2 years ago
Also it will boot from the DVD on my laptop
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

So another computer can boot into that DVD?

If yes, please check the BIOS of the Dell desktop. In the Boot Order, what is the first boot device?

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Customer reply replied 2 years ago
it will boot on my laptop. The 1st boot device is Internal ODD Device. It is showing in parenthesis. It says that it is disabled in the corresponding type menu.
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Can you please take a picture of the Boot Order or Boot Sequence screen on your BIOS?

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Customer reply replied 2 years ago
working on it
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Thank you.

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Customer reply replied 2 years ago
this is going to take forever. is there another way to get you the info?
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Ok, when you are in the Boot Sequence or Boot Order menu on the BIOS, please tell me the bootable options.

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Customer reply replied 2 years ago
The list goes as follows.1st boot Internal ODD
2nd boot USB storage
3rd boot Internal HDD
4th boot USB Floppy
5th boot onboard NICALL of them are showing disabled
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

That is what I want to see, what you meant to be shown as DISABLED.

In the Main or Information or General tab (depends on the BIOS version), do you see that these devices are listed and enabled?

Also, can you take a picture of that screen where you mentioned that they are shown as disabled?

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Customer reply replied 2 years ago
No, I do not see them in the main tab.Taking a pic from my phone and getting it to here is a pain. I can type it out as to what it looks like.this is from the BOOT tab in the BIOS screen.1st Boot Device [Internal ODD Device......] Specifies the boot sequence from the available
2nd Boot Device [USB Storage Device....] devices. A device enclosed in parenthesis has
3rd Boot Device [Internal HDD Device...] been disabled in the corresponding type menu
4th Boot Device [USB Floppy Device...]
5th Boot Device [Onboard NIC Device...]
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

If you can take a picture on your phone, please upload it in this site:

http://filesXpress.com

That way, I can check the picture you uploaded.

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Customer reply replied 2 years ago
uploading now
Customer reply replied 2 years ago
done
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Checking now

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Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Now, please go to the EXIT menu, then select "Load Setup Defaults" or "Load BIOS Defaults". Then press F10 to Save and Exit

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Customer reply replied 2 years ago
done.
Customer reply replied 2 years ago
still nothing. I am still getting theReboot and select proper boot device or insert boot media in selected boot device and press a key
Customer reply replied 2 years ago
I have about 15 more minutes of this then I have to go.
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Ok, after doing the "Load Setup Defaults", please go back to Boot tab, then set the first boot device to be the ODD. Save and Exit

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Customer reply replied 2 years ago
Done.
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

PLease reboot the system and see if it boots to the DVD drive

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Customer reply replied 2 years ago
it does not.
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Ok, please go back to the Boot tab, then at the bottom you will see CD/DVD ROM drivers. Please select or open that and tell me what you have there.

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Customer reply replied 2 years ago
there is only one.1st boot device [P4: MATSHITA DVD+/- CD-ROM]This is also showing disabled
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Please select Boot Mode. It is now using Legacy. Please select the other option there instead of Legacy

Then set the ODD to be the first boot then save and exit

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Customer reply replied 2 years ago
Ok well we have something new.No Bootable device
Strike F1 to retry boot, F2 enter setup menu, F5 enter PSA
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Press F2 to enter setup

By the way, if it is NOT Legacy now, what did you select there?

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Customer reply replied 2 years ago
UEFI
Customer reply replied 2 years ago
I am in the setup
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Ok. Now please use F2 to enter setp

up and select Boot there. Select the ODD as the first boot

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Customer reply replied 2 years ago
it already is set to that
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Please go back to CD/DVD ROM Drivers. Can you enable it this time?

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Customer reply replied 2 years ago
The drivers are not listed anymore
Customer reply replied 2 years ago
in the BOOT tab
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

For the Boot Mode, can you please tell me other options? Do you have CSM there?

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Customer reply replied 2 years ago
No.There is
Numlock Key
Secure Boot Control
Load Legacy OPROM
USB Boot Support
Boot Mode
1-5 boot device
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

No, I am referring to the options you see when you open Boot Mode where you previously had Legacy. Now it is UEFI. So besides this 2 (Legacy and UEFI) what are the other options there?

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Customer reply replied 2 years ago
Oh sorry, just those 2 options
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Please check the Security tab. Do you see options there called CSM? Or Fast Boot? Look for those options in Advanced and Main tab as well

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Customer reply replied 2 years ago
I don't see that anywhere
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Ok. Please disable that "Load Legacy OPROM". Save and exit while the DVD is still in the drive and that first boot is still in ODD

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Customer reply replied 2 years ago
ok
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Test booting to DVD

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Customer reply replied 2 years ago
I get thisNo boot device available
SATA 0: Installed
SATA 1:None
SATA 2: Installed
SATA 3:None
Strike the F1 key to retry boot, F2 to run the setup utilityF1 has no reaction
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

PLease press F2 and go to Boot and set the first boot there as the ODD.

Also, check if CD/DVD ROM Drivers is enabled

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Customer reply replied 2 years ago
it is still set to ODD and the driver option is still not showing
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Can you please take a picture of the Advanced screen and upload it to http://filesXpress.com?

By the way, if you need to leave, we can resume with this later when you are back and available :)

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Customer reply replied 2 years ago
I have a few more minutes..uploading now
Customer reply replied 2 years ago
Done
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Can you check the contents of those 3 options and locate options that says something about Fast Boot or CSM?

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Customer reply replied 2 years ago
The closest thing is in the processor config. There is intel speedstep and Intel Turbo boost. But no CSM od Fast Boot
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

What are the contents of USB Configuration?

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Customer reply replied 2 years ago
Front USB Ports
Rear USB Ports
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

What are the contents of the Security tab?

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Customer reply replied 2 years ago
Just passwords
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Please check the Exit menu. Is there a Boot Override option?

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Customer reply replied 2 years ago
No
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Please set Boot Mode to Legacy again. Then check CD/DVD Drivers and see if you can enable it

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Customer reply replied 2 years ago
It doesn't give me an option to enable it. It just says its disabled in the message on the right of the screen
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Ok, please enable Secure Boot Control then test if you can enable CD/DVD ROM Drivers

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Customer reply replied 2 years ago
I am uploading that image now
Customer reply replied 2 years ago
It wont allow me to change that
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Is Boot Mode already in Legacy now?

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Customer reply replied 2 years ago
not under legacy. when I change it to UEFI then I can change that. Is that what I should do?
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Yes, please do that so that you can enable Secure Boot

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Customer reply replied 2 years ago
I have changed it to UEFI and enabled secure boot control
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Ok. Can you now set the first boot to the ODD? Also, please check if you can enable CD/DVD ROM this time

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Customer reply replied 2 years ago
No I still do not an option to enable anything. Now I have to go. When can we pick this back up?
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Yes, we can resume anytime when you are back and available.

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Customer reply replied 2 years ago
I will try tomorrow night. How do I get back with you?
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

Please bookmark our chat page so that you can easily get back to me.

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Customer reply replied 2 years ago
Will do. Thank you for your time.
Computer technician: Jess M., Computer Support Specialist replied 2 years ago

You're welcome. Tomorrow then....

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Customer reply replied 1 year ago
Hello again.
Customer reply replied 1 year ago
Are you on tonight?
Computer technician: Jess M., Computer Support Specialist replied 1 year ago

Hi Lewis,

I am sorry for a late reply. I was away from my computer for quite a while and I just got back online now. I will be online now and for the next 6 hours.

Regards,

Jess

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Customer reply replied 1 year ago
Hello
Computer technician: Jess M., Computer Support Specialist replied 1 year ago

Hi, I am back. How is it going?

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