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My keyboard does not work at all in Windows 7. This happened

Customer Question
when we disconnected it due...
My keyboard does not work at all in Windows 7. This happened when we disconnected it due to a fire and when we reconnected it it didn't work. It does work in the bios however so the keyboard and the connection are good. The keyboard is a MICROSOFT natural ergonomic 4000 USB. I have tried all the USB ports.
Submitted: 2 years ago.Category: Computer Hardware
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11/4/2015
Computer technician: Matt, Computer Hardware Engineer replied 2 years ago
Matt
Matt, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 3,179
Experience: Certified Computer Hardware Engineer with more than 8 years experience.
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Hi, and welcome to Just Answer. My name is ***** ***** I will be assisting with your question.

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Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

When long ago was the keyboard working alright?

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Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

Sorry, I meant how long ago.

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Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

Also, are you using a laptop or desktop? And, are you replying back to me using the same computer with the keyboard issue?

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Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

You can reply back to me by typing in the 'Reply' box below and clicking the 'Reply' button.

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Customer reply replied 2 years ago
same computer. virtual keyboard.
Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

Would you like me to set up a remote session, which will allow me to connect directly to your screen and assist you quickly with resolving this issue with your keyboard?

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Customer reply replied 2 years ago
desktop. about 2 weeks ago
Customer reply replied 2 years ago
does remote session cost?
Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

No, there would be no extra charge for this service.

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Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

To connect to the remote session, please open up the following remote link now:

http://www.justanswer.com/remotedesktop/join.aspx?Session=92e8f696-29fc-48aa-bd36-d4857dd1f6db

When the disclaimer page comes up, click 'I agree'.
At the next page, download the remote file - an 'Elsinore Screen Connect' file will be downloaded.
OPEN/RUN that file, and I'll be connected. Thank you

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Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

Could you please close the Kaspersky window? Your screen is showing at my end now.

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Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

Please post here once the system restore process has finished.

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Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

Are you able to use the mouse and keyboard now?

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Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

Please re-connect back the remote session using the link below:

http://www.justanswer.com/remotedesktop/join.aspx?Session=92e8f696-29fc-48aa-bd36-d4857dd1f6db

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Customer reply replied 2 years ago
mouse yes keyboard no and no internet
Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

Ok, could you please open System Restore and select the restore point dated 11/3/15 (automatic restore point) and restore it to that date. This will bring back the internet and we can then re-connect remotely again.

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Customer reply replied 2 years ago
done
Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

Ok, please re-connect back the remote session using the link below:

http://www.justanswer.com/remotedesktop/join.aspx?Session=92e8f696-29fc-48aa-bd36-d4857dd1f6db

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Computer technician: Matt, Computer Hardware Engineer replied 2 years ago
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Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

Please use the above link.

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Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

Ok, I think you are having some issues with the old link. Please use the new session link below:

http://www.justanswer.com/remotedesktop/join.aspx?Session=d4fc4998-517f-4b30-9d57-b99138985304

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Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

When the disclaimer page comes up, click 'I agree'.
At the next page, download the remote file - an 'Elsinore Screen Connect' file will be downloaded.
OPEN/RUN that file, and I'll be connected. Thank you

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Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

Let me know if you are having any issues connecting.

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Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

I've shortened the remote session link for you. Please open the following link on the system with the issue in question.

http://tinyurl.com/q724c42

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Computer technician: Matt, Computer Hardware Engineer replied 2 years ago

Please rate my service above.

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Matt
Matt
Matt, Computer Hardware Engineer
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