Ask Computer Hardware Questions and Get Answers ASAP
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues with your Dell Inspiron Mini. There are several thins you can do to optimize the performance of your Dell computer. This includes the following:
Can I remotely access your computer so that I can do all these cleanup and optimization procedures while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($20) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Thank you for writing back and I am very sorry about the late reply. Unfortunately, I do not provide phone support. I only provide online chat support like what we are already doing, and remote access support which is better than a phone call since I can actually perform the cleanup procedures while you watch and we can chat right there in your computer so that I can tell the the reasons why I will be doing the things that I will be doing to keep you informed.
With this approach, I can demo the procedure to you so that you can then do them on a regular basis like once every 3 months to keep your system in good shape and your personal data safe and secure from online security threats.
I wish that you continue with this question so that we can do the remote session any time when you are back and available. We can resume with the remote session any time if needed without extra fee.
However, if you really want to discontinue this question, I respect your decision and I apologize for not being able to help. We guarantee our service so you can always get your deposit back.
Please let me know and thank you very much.
Thank you for writing back. Yes we can do the remote session now. Please tell me when you are communicating with me in the Dell computer. If the Dell computer is still able to connect to the internet, please access your JustAnswer account using the Dell computer and let me know.
Ok.. No problem... we will resume tomorrow then...
I am here, are you still available now?
Ok. Approximately how many hours from now do you think we can do the remote session? I will be working now ans for the next 5 hours.
Approximately how many hours from now will you be available for remote access session?
Can we do the remote session now? I will send you the formal additional service offer. Please accept it do that we can initiate the remote session.