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Hello! I am happy to assist.
The K800 may require the unifying software if you have the unifying receiver. Is the USB receiver the one that came with your K800?
Sorry i missed your call request. I will open the question so other experts can help.
Hello there, my name is ***** ***** I will be assisting you with this issue. I will periodically check back here tomorrow for your response. Can you let me know what you have done to install the keyboard so far? What operating system is your computer running?
Hello, this is Gary from JustAnswer. I am just checking in to see if you are ready for my assistance. Please let me know what operating system your computer is running when you reply. I look forward to your reply!
This is Gary. I understand that you have already installed the setpoint software and unifying software. Are these the latest versions of the software? If so, then the following video should help you with installing the Keyboard successfully. Please watch it and them follow the steps for your keyboard.
Give it a try and let me know if this gets your keyboard installed and working on your computer. If it doesn't, let me know and we will troubleshoot this further.
Ok. Please let me know if this fixed the problem.
I look forward to your response.
I'm glad I could help you with your keyboard. I would be happy to help you with your email question. You will need to enter a separate request for that, but you can request me for that one if you would like.
Please take the time to rate my service to you on this question as well. It has been a pleasure helping you.