How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Engineer
Category: Computer Hardware
Satisfied Customers: 11817
Experience:  25+ Years Experience in Computer Hardware. MCSE, MCP, ICCP - Asus, Acer, Dell, HP, Compaq, Sony, Alienware, Lenovo.
Type Your Computer Hardware Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I had an account with magic time. As time went by, I built a

Customer Question

I had an account with magic jack for a long time. As time went by, I built a list of phone numbers that i would call frequently. I registered with an old email address of***@******.*** old phone was(###) ###-#### ***** had an old employee who set up my magic jack account for me who was Debbie Brown. The business has since closed up years ago.
But when my service had ended about two months ago, I didn't get my list back. I signed up again and received another account under my new email address of***@******.*** How can I get this list back? I love Magic Jack. Thank you. - Gary
Submitted: 2 years ago.
Category: Computer Hardware
Expert:  Michael Hannigan replied 2 years ago.

Hello, my name is***** would like to try getting you list back, but I would like to know first what Magic Jack Customer Service Support have told you about the matter.

Customer: replied 2 years ago.
I was told by customer support that my customer list is my property and I should be able to have it back at no charge. He added that since I continued to renew my magic jack account, there should be no problem in getting my phone list back.I agree to that statement. He also stated that I should have access to my list when I looked up my magic jack account. I did that and could not find it. I was insulted by the fact that I had to pay someone for property that was mine in the first place. Thank you. - Gary
Expert:  Michael Hannigan replied 2 years ago.

Gary, the only way to get your list back is to log into your old account. There is no way that the old and new account would be connected since there is nothing to link them. even if there were, Magic Jack doesn't link accounts. If you go to the site with your OLD email address, are you able to log in?