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Jason Jones
Jason Jones, Computer Technician
Category: Computer Hardware
Satisfied Customers: 16075
Experience:  10+ years of work experience.
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I am unable to locate two cameras on my system. One of them

Customer Question

I am unable to locate two cameras on my system. One of them is operating when I access my cameras on my Iphone, but not on my system on my desktop. Also, I am trying to download the latest driver and software and I unable to do so.
Thank you for your assistance.
Karen Carpenter (###) ###-####
P.S. I have called support and waited only to be disconnected twice.
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Jason Jones replied 1 year ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help. The problem may be with your network configuration on the router side, on the camera side, or some other type of software fault.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

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