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I have a second portable computer at my camping and i cannot

Customer Question
get my printer to work. i...
i have a second portable computer at my camping and i cannot get my printer to work.
i have tried with the wifi and cable and none works. can you help me
Submitted: 2 years ago.Category: Computer Hardware
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Answered in 5 minutes by:
7/13/2015
Computer technician: Richard, Computer Specialist replied 2 years ago
Richard
Richard, Computer Specialist
Category: Computer Hardware
Satisfied Customers: 40,909
Experience: Repairing computers for over 15 years
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Thanks for your question. My name is ***** ***** I look forward to assisting you.
Has this second computer printed to the printer before?
Can other computers print to this printer?
Which version of windows is running on the problem computer?
Thank you
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Customer reply replied 2 years ago
no this computer has never printed on my printer
my main computer has printed many years on this computer with wiring and wifi
i used Windows 7 with both computers
Computer technician: Richard, Computer Specialist replied 2 years ago
The main computer can print to the printer now correct? At this moment
Just want to confirm the printer actual works from a computer.
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Customer reply replied 2 years ago
yes we used it last week but both computers are not in the same house one is at home and this one is at our camping
Computer technician: Richard, Computer Specialist replied 2 years ago
Thanks.
Connect the printer via USB cable to the computer.
Then click start, devices and printers and tell me if you see the printer listed there please.
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Customer reply replied 2 years ago
my number is(###) ###-####it tells the time
Customer reply replied 2 years ago
(###) ###-####
Computer technician: Richard, Computer Specialist replied 2 years ago
It tells the time?
sorry I dont understand your response.
You need to click Start, Device and Printers.
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Customer reply replied 2 years ago
do you mean on my computer.. start,, devices, printer
Computer technician: Richard, Computer Specialist replied 2 years ago
yes you are doing all this on the computer as you said its a windows computer that had the problem?
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Customer reply replied 2 years ago
i am sorry i must leave for an appointment.. we are not understanding each other
this time.. I will try later...
Computer technician: Richard, Computer Specialist replied 2 years ago
ok, not sure why there is a misunderstanding, you just need to click start, devices and printers and tell me if the printer is listed there.
Can you tell me please where your getting confused in these steps?
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Russell H.
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 228
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Experience: Working to keep PC-type computers working since 1988.

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