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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 207
Experience:  Working to keep PC-type computers working since 1988.
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I have a second portable computer at my camping and i cannot

Customer Question

i have a second portable computer at my camping and i cannot get my printer to work.
i have tried with the wifi and cable and none works. can you help me
Submitted: 2 years ago.
Category: Computer Hardware
Expert:  Richard replied 2 years ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Has this second computer printed to the printer before?
Can other computers print to this printer?
Which version of windows is running on the problem computer?
Thank you
Customer: replied 2 years ago.
no this computer has never printed on my printer
my main computer has printed many years on this computer with wiring and wifi
i used Windows 7 with both computers
Expert:  Richard replied 2 years ago.
The main computer can print to the printer now correct? At this moment
Just want to confirm the printer actual works from a computer.
Customer: replied 2 years ago.
yes we used it last week but both computers are not in the same house one is at home and this one is at our camping
Expert:  Richard replied 2 years ago.
Thanks.
Connect the printer via USB cable to the computer.
Then click start, devices and printers and tell me if you see the printer listed there please.
Customer: replied 2 years ago.
my number is(###) ###-####it tells the time
Customer: replied 2 years ago.
(###) ###-####
Expert:  Richard replied 2 years ago.
It tells the time?
sorry I dont understand your response.
You need to click Start, Device and Printers.
Customer: replied 2 years ago.
do you mean on my computer.. start,, devices, printer
Expert:  Richard replied 2 years ago.
yes you are doing all this on the computer as you said its a windows computer that had the problem?
Customer: replied 2 years ago.
i am sorry i must leave for an appointment.. we are not understanding each other
this time.. I will try later...
Expert:  Richard replied 2 years ago.
ok, not sure why there is a misunderstanding, you just need to click start, devices and printers and tell me if the printer is listed there.
Can you tell me please where your getting confused in these steps?

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