How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Byron Your Own Question
Byron
Byron, PC Support Tech
Category: Computer Hardware
Satisfied Customers: 2838
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
13274453
Type Your Computer Hardware Question Here...
Byron is online now
A new question is answered every 9 seconds

No toolbar, only screensaver, on lenova think pad after driver

Customer Question

No toolbar, only screensaver, on lenova think pad after driver update. Lenova purchased dec 2014.
Submitted: 2 years ago.
Category: Computer Hardware
Expert:  geekmark replied 2 years ago.
hello,please tell what driver did you updated for what device
Expert:  geekmark replied 2 years ago.
ok,open computer explorer,c: drive properties, if c: contains the OS,select tools then check now, select each option,restart computer.If this does not work, roll back the driver and see if changes anything.
Expert:  Byron replied 2 years ago.
Hi. My name is***** you for your question and the opportunity to assist. If you're running Windows 7 (instructions are different for Windows 8 or 8.1)
we can attempt a System Restore to try and fix the issue. This will not affect your data files.
To do so, start or re-start your computer and as soon as you see the manufacturer's logo begin steadily tapping the F8 key. You should shortly see the Advanced Boot menu. Using the up/down arrow keys select Safe Mode with Command Prompt and press Enter. Enter your password ***** prompted.
.
You will get a black screen where you will see this prompt:
C:\Windows\System32>
At that prompt enter: rstrui.exe and press enter. This will launch System Restore
(it may not start immediately so please give it some time)
When the System Restore window opens click Next and place a checkmark in the box labeled Show More Restore Points. Select a restore point with a date you are certain you could log in on and click Next.
.
Follow the prompts to start the restore. The machine will restart when the restore is complete and you should then be able to log in normally.
Important Note: Sometimes the first restore point will not work. If that happens perform the procedure again and choose the next oldest restore point and work your way back if needed.
-
I will always do my best to answer your question. Your satisfaction is my top goal. If you are not satisfied with the answer I provide, for any reason, please allow me to continue to help you (or recommend you for another expert or refund) rather than giving a negative rating. A positive rating is always appreciated.