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We have lost our picture. Direct TV told us how to restore…

Customer Question
We have lost our picture...
We have lost our picture. Direct TV told us how to restore it, but Direct TV told us
that because we have a Logitech Clicker, you will have to tell us how to restore the
picture.
Submitted: 3 years ago.Category: Computer Hardware
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Customer reply replied 3 years ago
We are not able to change channels with the Logitech clicker.
Customer reply replied 3 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 25 minutes by:
6/29/2015
Computer technician: Dan, Computer Support Specialist replied 3 years ago
Dan
Dan, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 2,606
Experience: 25 Years repairing and installing computers. Comp TIA+ Certified
Verified
Hello and thank you for your question. I would be happy to assist you with your issue today. Can you please tell me the model number of the Logitech?
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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
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Experience: Working to keep PC-type computers working since 1988.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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