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I would like to resolve this problem. It is on my son's computer so I would ask we set a time to chat about it when he is not using it. Later in the evening or early in the morning is best for me. Let me know when is good for you.
Has 8 gb RAM and recognizes 8. Only 4 useable.
Recently installed Sapphire dual X R9 270 graphics accelerator card. Have a 6 core processor.
Okay. Did as you requested. No change...8gb installed, 4gb usable.
Could it possibly be that I am sharing RAM with the integrated video even though it is not in use?How would I check/disable if it were?
Hi,Thank you for writing back and I am very sorry about your persisting issues. Regarding the Windows.old files, yes, you can delete it or simply CUT it and PASTE it in your Desktop. This old folder is important since it hold all your old program settings and files but I doubt if there is a service that is running in the background in that Windows.old folder that prevents the 8GB of RAM to be detected.Can you please confirm that the 2 RAM sticks are seated and locked in the slots with the end-clips?
Also, have you tried to access your BIOS settings already. I believe this happened because previously, you were using onboard graphics, your computer was dedicating part of your RAM to the graphics chip in your processor. Since you just installed a new graphics card, you need to go into the BIOS and tell it to not share RAM with the onboard graphics chip. This will vary by what type of BIOS you have but you should be able to look that up. The goal is to access the BIOS and then locate settings there that allows and disallows sharing of RAM with video or graphics card. In your case, you need to disallow or turn off that ram sharing with the graphics card.Keep me posted.Jess
I was in the setup menu on the CMOS setup page. At the bottom of screen outside of the menu options area, this is the line item:
BIOS VERSION V17.13 FREQUENCY 3300 MHZ PHYS MEM. 4080mb
Those memory numbers listed above in the 5:03 reply were from the system summary page inside of msconfig.
I have yet to flash the updates. The memory is matching and purchased together. They are inserted properly and seated as well. The info on the Bios updates don't mention anything about memory fixes. How many of the updates do I flash? in the Bios flash section it specifies only using updates for "A7641AMS" and "FAT/FAT32"...Is this anything? I would have thought it would be NTFS instead...
I tried to run the .exe file but error message says not compatible with my version of windows. check to see if I need x86(32bit) or 64(64bit) version and then contact software publisher...??? Did not try and flash bios with HHO file fearing it would not be compatible either and lock up BIOS...
Version is: V17.13 I don't know date. I built the computer in 2013 I believe. Would have to research for exact date I purchased componets. But Bios version is above right off CMOS screen.
I tried to flash HHO file during start up but could not find any "load Media" to choose from. It didnt ask me for anything...load media greyed out...
Why don't you tell me how to do it. I put my flash drive in usb port and restart...keyboard will not function...I take flash drive out and restart...keyboard functions but system doesn't see any other drives than DVD and Harddrive.
My frustration is not with you. I have been messing with these desktops too long! I have the files on a usb stick but don't know how to get the M flash feature to find/see them. Thanks for your patience...
I select it then I have to choose between Disable, Update Bios, Boot. The boot option then asks to Boot from USB media. When I select that It says No Media Found. USB stick in port but i dont think it is looking anywhere. Under Update Bios option it says no media found and below it is a Line for Select Media but when I select it, same message...No Media Found.
Screenshot says move only one file to stick. You say move all three...also the three on extraction do not have the file identifier listed on CMOS page
oh wait...it has A7641AMS.HHO
is that the one?
Bios update successful.
Physical Memory 8gb (4gb usable)
Bios detecting only 4080 mb RAM.
When I click Maximum Memory it will show 8192. After I apply I will reopen it and it shows some other value; different each time, sometimes 0.
I will but in the mean time is this an issue with the mainboard? Windows sees 8 gb installed but 4 usable. So I am thinking the memory sticks work but something or somewhere on the MOBO is jumpered or set to restrict to 4 gb memory only...Don't know what voltage settings would have to do with it...
it will be tomorrow and I will check. Thanks...in the morning.
Studied Bios setup utility for an hour. I found Mem-Z which gave identical numbers for both sticks of ram. Under Cell Menu I found numerous settings for CPU and Memory but all listed in AUTO category. The Voltage settings were AUTO as well and range between 1.25 and 2.4. AUTO was shaded so I could not make any adjustments.
Reloaded both default settings with no change.Looked for DRAM settings but found none. The sticks of RAM work in either slot (only 2) independently always showing 4 gb installed. Even with both in place BIOS says 4080 mb
on setup utility. Must be associated with motherboard itself, a jumper or something.
Let me know what you think.
Here is what I found;
Memory DDR3 1600
cycle time 1.250 ns
Advance DRAM config
TSB/DRAM Ratio (auto)
Dram timing mode (auto) other options is Link, Unlink
1T/2T Memory timing (auto) other options 1T, 2T
Bank Interleaving (auto) other option Disabled
I think I would have to change the Dram timing mode to be able to change the timing but do not know better/proper values to enter.
Another concern is the low cycle time...1.250 ns.
Bios says 4096 mb Ram