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Pete, Computer Expert
Category: Computer Hardware
Satisfied Customers: 17926
Experience:  CISCO certified computer and networking expert.
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Zx4251 touch screen not working

Customer Question

zx4251 touch screen not working.

Submitted: 2 years ago.
Category: Computer Hardware
Expert:  Pete replied 2 years ago.
I am Pete, and I'll be happy to assist with your question today.
Did anything happen before the touchscreen stopped working? Was it damaged in any way, or were any cleaning products put onto the surface of the screen? Was any software updated just before it stopped working?
Can you still operate the computer using a keyboard and mouse?
If so, check that all drivers are updated.
Let me know if you would like remote assistance with this...
Customer: replied 2 years ago.

i upgraded my op system from 7pro to 8.1

Expert:  Pete replied 2 years ago.
Ok then you will need to check that you have compatible 8.1 drivers also installed to run the touchscreen.
Expert:  Pete replied 2 years ago.
Hi Glenn,

I'm just following up with you to see how everything is going. Do you need any further assistance?

Let me know,