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How to update my computer

Customer Question
how to update my computer
Submitted: 2 years ago.Category: Computer Hardware
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Answered in 20 minutes by:
5/2/2015
Computer technician: John T. F., Mac Druid replied 2 years ago
John T. F.
John T. F., Mac Druid
Category: Computer Hardware
Satisfied Customers: 3,073
Experience: 20+ Yrs in the computer/electronics service industry
Verified
Hi, do you have a Mac or Windows PC? John
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Customer reply replied 2 years ago
windows pc
Computer technician: John T. F., Mac Druid replied 2 years ago
Thanks, ***** ***** opt out so an expert better suited can handle this question. When one becomes available, they will contact you. Please do not reply back until you hear from them as it may delay the transition. Thanks and good luck! John
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Computer technician: Jess M., Computer Support Specialist replied 2 years ago
Jess M.
Jess M., Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 7,014
Experience: Computer Hardware Support Specialist for more than 10 years
Verified
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today. Please let me know when you are ready.
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Customer reply replied 2 years ago
im ready
Computer technician: Jess M., Computer Support Specialist replied 2 years ago
Thank you for writing back. Are you using Windows XP, Vista, 7 or 8?
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Customer reply replied 2 years ago
windows xp i believe
Computer technician: Jess M., Computer Support Specialist replied 2 years ago
Thank you for writing back with that information. Can you please confirm if indeed you are using Windows XP? Please right-click on "My Computer" then click Properties and you shall see there if indeed you are using Windows XP or not.
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Computer technician: Jess M., Computer Support Specialist replied 2 years ago
I need to confirm if indeed you are using Windows XP since Microsoft already stopped releasing updates for Windows XP starting last year, which means, there will be no updates coming for Windows XP
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Customer reply replied 2 years ago
yes im using windowsxp
Computer technician: Jess M., Computer Support Specialist replied 2 years ago
Thank you for that confirmation. Unfortunately, like I said earlier, Microsoft already stopped releasing updates for Windows XP. Therefore, you cannot update anymore.
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Customer reply replied 2 years ago
okay thanks
Computer technician: Jess M., Computer Support Specialist replied 2 years ago
Please give me a moment to get you the Microsoft link about that
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Computer technician: Jess M., Computer Support Specialist replied 2 years ago
Here is the link from Microsoft:http://windows.microsoft.com/en-us/windows/end-support-help
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Computer technician: Jess M., Computer Support Specialist replied 2 years ago
I am very sorry about your issue but it was Microsoft who ended Windows XP support and that means no updates will be released anymore. The page that I also gave you will show you the recommended options from Microsoft.
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Computer technician: Jess M., Computer Support Specialist replied 2 years ago
There are 2 options recommended by Microsoft as you can see in the link I gave you. The first one, is to continue to use your Windows XP computer as it will still be usable since XP is a stable system. In fact, a lot of people liked XP compared to the newer versions Microsoft released.
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Computer technician: Jess M., Computer Support Specialist replied 2 years ago
The only downside in continuing to use Windows XP is the lack of updates as Microsoft already stopped the XP support that means a stop in releasing updates as well.The second option is to upgrade your Windows XP to Windows 8, the latest Microsoft operating system but this option will depend if your computer hardware is compatible with Windows 8. The link that I gave you shows you the upgrade advisor to test your current system if you will be allowed to upgrade to Windows 8.
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Computer technician: Jess M., Computer Support Specialist replied 2 years ago
But personally, I highly recommend keeping your Windows XP regardless of the lack of updates, just keep your antivirus software up-to-date for security purposes.
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Computer technician: Jess M., Computer Support Specialist replied 2 years ago
I do not recommend upgrading your Windows XP to Windows 8 since most old programs installed in Windows XP will not run in Windows 8. If you really want to upgrade to Windows 8, just make sure that you run the Upgrade Advisor since it will tell you which programs will not run in Windows 8 and from there, you can decide whether to upgrade or not.
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Computer technician: Jess M., Computer Support Specialist replied 2 years ago
If you are planning to buy a new computer in the future, then you will surely get the new Windows 8 and you can move your files from Windows XP to Windows 8 easily. I hope that helped. Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.Thank you!Best regards,Jess
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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 7,014
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