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Ask Dustin Your Own Question
Dustin, Senior Technician
Category: Computer Hardware
Satisfied Customers: 13529
Experience:  Since the Tandy II Ive been utilizing and repairing hardware components. Also worked in The US Army as A Network Switching Systems Operator/Controller
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my computer keeps losing the light so i cant read what im

Customer Question

my computer keeps losing the light so i can't read what i'm doing ? but if i use a flash light i can read the screen. what is going on? i think i had u guys came out to fix my computer.
Submitted: 4 years ago.
Category: Computer Hardware
Expert:  Dustin replied 4 years ago.
Welcome to

My name isXXXXX am one of the experts who will assist you today!

Question... Does your computer get its light back, when you move the mouse pad?

Also, is this a laptop or a desktop computer?
Customer: replied 4 years ago.

no i have to wait and it dose it on it's own.


Expert:  Dustin replied 4 years ago.
Thanks Lydia.

As far as fixing this,we have two ways we can go about it.. I can send you some steps that you will have to carry out on your own to try and repair the issue.

Or you cand I can connect during a screen sharing session, where I can fix this for you.

Which would you prefer?
Customer: replied 4 years ago.

is it hard for someone like me?

Customer: replied 4 years ago.

can u send to my email?

Expert:  Dustin replied 4 years ago.
I can send you messages here, Which then will go to your email.

What we want to do, is tell the computer to never dim the display... Whether its on battery or AC power, we want to set it to never dim the display.

The page below, should walk you through the process, step by step

If you run into any issues with this step, please let me know.

If my answer helped, please click one of the smiley faces to rate the solution, and then click the green accept button to accept the answer..

If my answer did not work, please wait to rate the answer and also wait to accept and instead send me a reply so that I can continue to assist you as needed.

Thanks! D.Sandlin