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Vista 32 bits version.
Please note that I am a teacher and will be back at my personal home computer this evening at 5PM PST. I hope I can count on you to assist me tonight? Thanks for your service.
I used Revo-uninstaller and removed all traces of the Canon scanner software:Customer Navigation, Registration, and User's manual, and rebooted my computer. I then reinstalled the above from Canon's service and support website and, again, rebooted my computer. I tried the scanner out and got the same internal error code number.
Next step, please?
The download you referred me to on the Canon website is what I calledCustomer We are talking one and the same scanner driver. I'll call it scanner driver from now on.
I followed your instructions and disabled two enhanced host controllers, Intel (R) ICH9 Family USB2 Enhanced Host Controller - 293A and 293-C.
This did not work. Before you sign out, should I go back and enable these two controllers or leave them disabled?
Who/what website can I go to for help? Or should I return the scanner? I've wasted about 6 hours on this problem so far.
Have you installed the drivers from that website? Yes.
Not just the scanning software but the actual scanner driver. Yes.
Also, when are you getting this error code? I get the error code after clicking on the menu to scan. The scanner makes a buzz to signal it is ready to scan and then when I click on the scan button the error message pops up.
You can try scanning something into Microsoft Paint. Programs->Accessories->Paint. Then in the File menu it has the option to use a scanner. If that works it is the software giving you trouble and not the scanner driver or hardware. Good suggestion, but that failed when I just now tried it.
Thanks for trying, Chris.
Roger that. Thanks.
That's one of the first things the instructions tell you to do is to unlock the switch. So, yes, the switch is unlocked.
Yes, I have already tried it out on my wife's laptop and same error message.
Thanks. That is a reasonable conclusion to make. I appreciate your service.