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James, Sr. Support Expert
Category: Computer Hardware
Satisfied Customers: 15908
Experience:  Over 15 years supporting and servicing computers, servers, peripherals and network hardware.
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i have a iomega mdhd500-ue external hard drive this was working

Customer Question

i have a iomega mdhd500-ue external hard drive this was working fine when i was on windows vista now i have switched to windows 7 home premium its not reconised
when i look at devices + printers its shown as a external hard drive but when i go to computer its not reconised i have been in computer management to see if it will let me assign a letter but it won,t
Submitted: 5 years ago.
Category: Computer Hardware
Expert:  James replied 5 years ago.

Can you try connecting the drive to any other comptuer, and tell me if it works?
Customer: replied 5 years ago.
Expert:  James replied 5 years ago.
You can't connect it, or it doesn't work on another computer either?
Customer: replied 5 years ago.
i have no access to another computer
Expert:  James replied 5 years ago.
Ok. Does it show under disk management at all?
Customer: replied 5 years ago.
yes but it wont let me assign a letter to it
Expert:  James replied 5 years ago.
Can you jump on a remote support session with me so I can take a look?
Sounds like the drive may have gone bad, but I'd like to confirm.
Customer: replied 5 years ago.
it was working fine till i switched to windows 7 how do i jump a remote support
Customer: replied 5 years ago.


.your help was vety helpful but is still possible to nretrieve any data from the hard drive as i have a lot info on it

Expert:  James replied 5 years ago.
Get a USB disk enclosure ($20 at any local computer store), take the drive out of the current box it is in (there is a regular computer hard drive inside the box you see) and put it in the USB enclosure. Then connect it to a working computer, and you will have access to all the files on the disk.

The new box you get can be of any brand.

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