Have Clock Problems? Ask a Clock Expert and Get Answers ASAP
Hi, My name is ***** ***** it is my pleasure to assist you. Yes if you have just purchased the Alvarez you have to release the pendulum guide from the transport-locking pin which is located right below the left battery compartment in the center of the quartz movement by gently pushing it sideways, allowing the guide to hang freely. Hang the pendulum on the pendulum guide and gently push the pendulum to one side then release and it should swing back and fourth. If you have already done this the movement might have a defect and you should contact Howard Miller or the place that you bought the clock and it is covered under the warranty. Try this option and let me know what happens. Thanks Mike
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Hi, I was wondering if you need further assistance with your clock? Thanks Mike
PLEASE remember if you're satisfied with my answer rate my answerby using the stars so I will be compensated by JustAnswerfor helping you. Thanks Mike