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Passenger window will not go up but will go down, front side…

Customer Question
Passenger window will not...

Passenger window will not go up but will go down, front side only

Mechanic's Assistant: What is the model/year of your Chrysler?

2014 200

Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?

Sport

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

If is simple yes

Submitted: 4 months ago.Category: Chrysler
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Answered in 2 minutes by:
3/29/2018
Chrysler Mechanic: Tim Mohr, ASE MASTER TECH replied 4 months ago
Tim Mohr
Tim Mohr, ASE MASTER TECH
Category: Chrysler
Satisfied Customers: 16,700
Experience: 30 YRS EXPERIANCE, AUTO AND TRUCK,FOREIGN AND DOMESTIC, GAS AND DEISEL
Verified

Hi, my name is ***** ***** is usually caused bya bad motor, have you checked for power at the wires at the motor, in both directions?

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Customer reply replied 4 months ago
The wires appear to be in tact with no defects
Chrysler Mechanic: Tim Mohr, ASE MASTER TECH replied 4 months ago

yes, but you need to check for 12 volts at each wire, when moving the switch, one should have 12 volts when switch up, and one should have 12 volts when pressing down,Tim

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Customer reply replied 4 months ago
are you saying they need to be detached
Customer reply replied 4 months ago
if so how should they be tested
Chrysler Mechanic: Tim Mohr, ASE MASTER TECH replied 4 months ago

yes, disconnect the wires from the motor, then check each wire with a volt meter or a test light,Tim

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Customer reply replied 4 months ago
I don’t have either of those devices. How else can it be tested
Chrysler Mechanic: Tim Mohr, ASE MASTER TECH replied 4 months ago

that is the only way to verify it, if it has power in both directions, then replace the window motor,Tim

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Customer reply replied 4 months ago
But there is obviously power if the window is able to go down but not up
Chrysler Mechanic: Tim Mohr, ASE MASTER TECH replied 4 months ago

yes, in the down posititon, the switch provides 12 volts to one wire to go down, and then gives power at the other wire when pressing up, if they both have power, then its a bad motor, if the down has power , but the up does not, then its a bad switch,Tim

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Customer reply replied 4 months ago
Thanks
Chrysler Mechanic: Tim Mohr, ASE MASTER TECH replied 4 months ago

Anytime my friend, please dont forget to rate me, so I can get credit for helping, thanks,Tim

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