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Ucinnect Bluetooth screen says loading but never connects…

Customer Question
Ucinnect Bluetooth screen says...

Ucinnect Bluetooth screen says loading but never connects phije

Mechanic's Assistant: What is the model/year of your Chrysler?

201chrysler 300

Mechanic's Assistant: What year is your 300?

2013

Mechanic's Assistant: Are you fixing your 300 yourself? What have you tried so far?

Yes

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I've try resseting and unhooking battery

Mechanic's Assistant: Have you tested the battery with a voltmeter? And can you see if it's leaking or not?

Its new

Submitted: 3 months ago.Category: Chrysler
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Answered in 27 minutes by:
3/20/2018
Chrysler Mechanic: Mopar Certified, Technician replied 3 months ago
Mopar Certified
Mopar Certified, Technician
Category: Chrysler
Satisfied Customers: 11,593
Experience: 24 Year Factory Trained and Certified
Verified

Welcome to JA my name is Mark.

Is it possible for you to post a pic of the radio screen with the message displayed?

Is the radio working at all?

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Customer reply replied 3 months ago
No pic radio works fine just won't connect to phone
Chrysler Mechanic: Mopar Certified, Technician replied 3 months ago
Thanks for the reply. If the radio works fine the I would suggest the radio software be updated since the is the first step in dealing with any radio related issues.
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Customer reply replied 3 months ago
Can I update it myself? Or do I have to go to dealer?
Chrysler Mechanic: Mopar Certified, Technician replied 3 months ago
I believe you can do it yourself online but you need to be a bit computer savy. I don't have the Web address handy but you can google uConnect software update and you should find it.
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Chrysler Mechanic: Mopar Certified, Technician replied 3 months ago
Otherwise the dreaded dealer option.
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Chrysler Mechanic: Mopar Certified, Technician replied 3 months ago

How did you make out with this?

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Customer reply replied 3 months ago
The dealer is going to do a diagnostic
Chrysler Mechanic: Mopar Certified, Technician replied 3 months ago

Ok thanks for the follow up.

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