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Am getting error messages related to the convertible motor.

Have taken a picture of...
am getting error messages related to the convertible motor. Have taken a picture of the motor (which has 3 diff numbers on it) and not sure what the part number is
JA: How many miles are on the car? Do you have scan tool or a code reader?
Customer: 86000 miles. no scan code, but know the issue is the convertible motor
JA: What year is your Convertible?
Customer: 2009
JA: Are you fixing your Convertible yourself? What have you tried so far?
Customer: yes. had a mechanic reset all the codes, but after a few weeks had the same issue. have since had a good look at the motor and it is slipping when under load.
JA: Anything else you want the mechanic to know before I connect you?
Customer: no, thats it. Just wanting to know how I figure out the part number
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Answered in 12 minutes by:
11/21/2017
Todd M
Todd M, ASE Certified Technician
Category: Chrysler
Satisfied Customers: 1,414
Experience: Technician at Montgomery Motors
Verified

Hello. My name is ***** ***** I will be assisting you today. May I have the vehicle information, please, so that I may check for your information?

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Customer reply replied 25 days ago
Hi Todd,The car is a convertible 2009 Sebringthe VIN is: 1C3A4F5DO9N536541and I have attached a photo of the part I need to replace but am having trouble figuring out what number of the three on the label are what I use to make an online order?Thanks,
Gavin
I'm sorry for the delay. The part number that you have is b11cc355axxx
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Just a moment, please while i provide current part and labor information.
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Todd M
Todd M, ASE Certified Technician
Category: Chrysler
Satisfied Customers: 1,414
Experience: Technician at Montgomery Motors
Verified
Todd M and 87 other Chrysler Specialists are ready to help you
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Customer reply replied 25 days ago
Ok, thanks for the advice. I've ordered the part. Cheers, Gavin
Customer reply replied 19 hours ago
Hi Todd,I ordered the part as per above, however it is not the correct part. Their must be a couple of motors involved in opening the roof. The one I am after (as per the photo sent) is the one that sits above the rear view mirror and opens/shuts the clasps at either the beginning or end of the opening sequence. Could you take another look at the photo and see if you can identify what part it would be? thanks, Gavin

I will check for this information shortly.

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Customer reply replied 18 hours ago
ok, thx. no rush
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Todd M
Todd M
Todd M, ASE Certified Technician
Category: Chrysler
Satisfied Customers: 1,414
1,414 Satisfied Customers
Experience: Technician at Montgomery Motors

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