Chrysler repair questions? Ask a mechanic for answers ASAP
Hello Alexia, my name is ***** ***** I will do my best to assist you today. There is a problem with the vehicle's communication network most likely. The vehicle may need to go to the dealer and have the WiTech scan tool connected to itand diagnosed. However there is one thing you can try. Disconnect the negative battery cable for about 2 minutes and then reconnect it. That may reset the system and allow the knob to select the gears again. You will need a 10 millimeter socket or wrench to loosen the nut on the negative (-) cable. Let me know if that works.
Darn. Okay, then if that is the case, the vehicle will need to get to the dealer (sorry) There is really nothing else to do without having the Witech scan tool. Today's vehicles have so many computers and electronics in them and diagnosing/repairing involves sophisticated tools and technology. Even if I were there with you, I would need that tool to see what is going on. Hopefully a dealer in your area can help you today. Wish I had better news, but I have to be honest Alexia.