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Top will not go up or, Top will not go down statement in…

Customer Question
Top will not go...

Top will not go up or

Mechanic's Assistant: What is the model/year of your Chrysler?

Top will not go down statement in dash states that malfunction Top does not seem secured in the front

Mechanic's Assistant: How long has this been going on?

Just stared

Mechanic's Assistant: What year is your Chrysler?

2011

Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?

Tried to unsecured the top from the front

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

You can hear motor trying lift top but just comes to a stop you can't open trunk with inside release or with key fob and cant secure front latches after we pushed up on front of roof

Submitted: 11 months ago.Category: Chrysler
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Answered in 6 hours by:
9/14/2017
Chrysler Mechanic: sprinkles08, ASE Certified Technician replied 11 months ago
sprinkles08
sprinkles08, ASE Certified Technician
Category: Chrysler
Satisfied Customers: 24,212
Experience: ASE Master & Advanced level certified, Chrysler Master Certified, Trans and Hybrid Specialist
Verified

Hello and welcome to JustAnswer!

If you're seeing a top malfunction message it is because the power top control module is seeing a component in an incorrect state or is seeing a failure and is setting fault codes. The problem may be a mechanical failure or damage to a component or it could be an electrical issue such as a bad microswitch or wiring issue.

If you don't see any physical damage to components then a scan tool will need to be used to see what fault codes have set in the PTCM and then testing can be done from there based on the findings.

I hope that helps! My goal is your satisfaction today. If you feel I've been professional and helpful, your 5-star rating at this time is most appreciated. However, if you still need my help you can reply back here and I'll respond as soon as possible! Thank you!

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sprinkles08
sprinkles08, ASE Certified Technician
Category: Chrysler
Satisfied Customers: 24,212
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Experience: ASE Master & Advanced level certified, Chrysler Master Certified, Trans and Hybrid Specialist

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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