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Ask Joshua Haynes Your Own Question
Joshua Haynes
Joshua Haynes,
Category: Chrysler
Satisfied Customers: 276
Experience:  Lead Technician/ Manager at Precision Tune Auto Care
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Parking brake won't disengage, Can I just call you or you

Customer Question

Parking brake won't disengage
JA: Have your brakes ever been replaced? Have you checked the brake fluid?
Customer: Can I just call you or you call me?(###) ###-####
JA: What is the model/year of your Chrysler?
Customer: 2015 200
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: Can I call you?
JA: Anything else you want the mechanic to know before I connect you?
Customer: Just that the service park brake light is on and it won't disengage the parking brake
Submitted: 1 month ago.
Category: Chrysler
Expert:  Joshua Haynes replied 1 month ago.

Hi, my name is ***** ***** Iw ill assist you

Customer: replied 1 month ago.
Good!
Expert:  Joshua Haynes replied 1 month ago.

Is there a way that you could provide the vin number of your vehicle?

Customer: replied 1 month ago.
How does this work? Do you call
me?
Expert:  Joshua Haynes replied 1 month ago.

You and I will get connected by a third party...the system is saying that there was a payment failure so you may have entered your card information incorrectly

Customer: replied 1 month ago.
Ok that's not working. So we will just stick with this. Have you heard of this issue before?
Customer: replied 1 month ago.
Are you still on?
Expert:  Joshua Haynes replied 1 month ago.

Yes, I am sorry. I am doing some research on your particular system setup

Expert:  Joshua Haynes replied 1 month ago.

I have not seen this one before, no

Expert:  Joshua Haynes replied 1 month ago.

Is the parking brake actually stuck and applied, or is the light simply on but the car will move freely?

Customer: replied 1 month ago.
The parking brake is stuck on
Expert:  Joshua Haynes replied 1 month ago.

ok, give me a few moments and I will talk with one of my chrysler buddies and see what he thinks while I am researching your system

Customer: replied 1 month ago.
Thank you!
Customer: replied 1 month ago.
Do you have to use this or can oh just text or call me.(###) ###-####
Customer: replied 1 month ago.
Can you just call
Expert:  Joshua Haynes replied 1 month ago.

You're welcome!

Expert:  Joshua Haynes replied 1 month ago.

I'm sorry, I can't call without the system connecting it, it's against the rules

Expert:  Joshua Haynes replied 1 month ago.

If you go under the shifter housing, in the storage area that is open to both sides near the floor board, there is an access cover. It can be popped out with a key or a screw driver very easily. There is a lever with a red pull tab on it, and it will disengage the parking brake

Expert:  Joshua Haynes replied 1 month ago.

There will be further diagnostics that need to be done if the parking brake sticks again, but you will be able to get it out of the parking mode using the lever until you can take it to a shop. Good luck and don't forget to leave me a positive rating!

Customer: replied 1 month ago.
I tried that... all it did was put the car in neutral and did not disengage the parking brake.
Expert:  Joshua Haynes replied 1 month ago.

Is there any thing else that you tried?

Customer: replied 1 month ago.
No just that.
Expert:  Joshua Haynes replied 1 month ago.

Have you checked to make sure that all of your doors and the trunk are completely closed? This can stop the parking brake from disengaging if one is open

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Are you still there?
Expert:  Joshua Haynes replied 1 month ago.

I am

Expert:  Joshua Haynes replied 1 month ago.

Please be patient

Customer: replied 1 month ago.
Do you think there is anything that I can reset besides the red pull?
Expert:  Joshua Haynes replied 1 month ago.

There is a reset I am trying to get together the procedure for

Customer: replied 1 month ago.
Great!
Expert:  Joshua Haynes replied 1 month ago.

Nothing changes when you push the parking brake button, correct?

Customer: replied 1 month ago.
No it just continues to flash
Expert:  Joshua Haynes replied 1 month ago.

oh, I didn't realize that it was flashing. Ok, you have a code in the body control module that is not allowing it to disengage. I assume that you don't have a way to read the code so I will have you clear it out by raising the hood and disconnecting the battery for approximately one minute and then reconnecting. You only need to remove one battery cable from the battery, not both.

Customer: replied 1 month ago.
Should that solve the issue?
Expert:  Joshua Haynes replied 1 month ago.

If there is an underlying concern, it may happen again. This will only reset it for the time being, but ultimately if the problem reoccurs you will need to have the codes read so that the problem can be identified. This vehicle (as I am sure you already know) is heavily controlled by electronic modules (computers) and it is almost impossible to know the area from which a problem is generated without being able to scan for the codes.

Expert:  Joshua Haynes replied 1 month ago.

However, if there was simply a set of conditions that were met that put it into a "lock" mode, and those conditions are not reproduced again, it may not be that there is an actual problem, it could have been a "fluke"

Customer: replied 1 month ago.
Ok I'll try that. Thank you for your time
Expert:  Joshua Haynes replied 1 month ago.

You are more than welcome! Good luck

Customer: replied 1 month ago.
Thanks
Expert:  Joshua Haynes replied 1 month ago.

let me know if you run into any other trouble or have any questions after this. Our message box will not be closed until you close it, even after you rate my service.