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Aftermarket radio no sound, Vehicle is a 2007 Pacifica

Customer Question
Aftermarket radio no sound ...

Aftermarket radio no sound

Mechanic's Assistant: Is this an aftermarket stereo, or did it come with the car?

Vehicle is a 2007 Pacifica aftermarket radio with that I purchased

Mechanic's Assistant: Are you fixing your Pacifica yourself? What have you tried so far?

I purchased an access interface stereo came on still no sound I tried leaving the factory radio on unplugging it and plugging in the aftermarket but after I shut it off stereo turns on still no audio

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Main thing is I'm trying to keep the factory harness intact without cutting any wires

Submitted: 8 months ago.Category: Chrysler
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Answered in 9 minutes by:
8/5/2017
Chrysler Mechanic: Dan, Technician replied 8 months ago
Dan
Dan, Technician
Category: Chrysler
Satisfied Customers: 25,678
Experience: Independent Shop Experience, 2 Year Automotive Diploma, & Access to Information Database
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Hello, my name is ***** ***** I'm here to help get your problem solved.

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Chrysler Mechanic: Dan, Technician replied 8 months ago

What is the part number of harness you bought?

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Customer reply replied 8 months ago
Axxess CHTO-02 Wiring Interface.
Customer reply replied 8 months ago
I also purchased a regular wiring harness without a bypass or interface I don't necessarily need the end but how can I bypass it
Chrysler Mechanic: Dan, Technician replied 8 months ago

Have you tried the regular harness? From what I'm seeing on wire diagram it looks like special harness might not even be needed.

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Customer reply replied 8 months ago
I tried the regular harness and it still doesn't work no audio I am being told that without the interface I will not have access to the amp unless I tap into it directly how do I tap into the amp directly using a regular harness
Chrysler Mechanic: Dan, Technician replied 8 months ago

I'm not sure what to think here, if you are sure everything is connected correctly I do not see anything other then module that comes with wire harness being problem. I'll open question back up to see if someone else has some advice. Feel free to let me know what fix was if you figure it out. Thanks.

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Customer reply replied 8 months ago
I first tried a data radio with Bluetooth memory card and other features still no audio then I tried a single DIN radio still no audio on both I tried with the interface both I tried with the regular harness same results could you send me the wiring diagram for the harness on the amp
Chrysler Mechanic: Mechanic01, ASE Certified Technician replied 8 months ago
Mechanic01
Mechanic01, ASE Certified Technician
Category: Chrysler
Satisfied Customers: 2,452
Experience: Owner at Baltic investments
Verified

Whats the vin number of your vehicle?

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Customer reply replied 8 months ago
2007 Chrysler Pacifica
VIN# *****
Customer reply replied 8 months ago
Thank you for that but how can I get the aftermarket radio to send a signal to the amp to turn on or how can I get the amp to turn on using a relay or a fuse
Chrysler Mechanic: Mechanic01, ASE Certified Technician replied 8 months ago

It should allready be on from the idpm, check power on 5 pink, 9, 1 yellow and grounds 4,11

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Customer reply replied 8 months ago
the amp doesn't have a turn on wire neither does the harness from the radio supposedly the radio send the signal and that's how it turns on so are you saying that I have to add a wire from the amp to the radio
Chrysler Mechanic: Mechanic01, ASE Certified Technician replied 8 months ago

im saying when you start the vehicle the computer sends a signal to turn it on not the radio

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Chrysler Mechanic: Mechanic01, ASE Certified Technician replied 8 months ago

you need to verify that its working by checking power and ground when vehicle is in on position with the checks I just provided

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Customer reply replied 8 months ago
Will you please give me a more detailed explanation as to what I need to do in order to have the aftermarket radio turn on the amplifier thank you
Chrysler Mechanic: Mechanic01, ASE Certified Technician replied 8 months ago

im telling you how to check right now what more do you want ? go to the amp and check for power with key on are you doing that ????

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Chrysler Mechanic: Mechanic01, ASE Certified Technician replied 8 months ago

why are you checking purple and white? you need to check the 2 yellow and red wires and the grounds I listed above

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Customer reply replied 8 months ago
The two yellow and red wires do show positive power so does the pink the two ground wires show no positive power
Chrysler Mechanic: Mechanic01, ASE Certified Technician replied 8 months ago

thats because your checking them for ground, you need to switch it to ohms and see if you have any resistance

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Customer reply replied 8 months ago
there is resistance it shows .6
Chrysler Mechanic: Mechanic01, ASE Certified Technician replied 8 months ago

thats a ton so you have a bad ground and that needs to be repaired, the amp is getting power though and when ground is repaired it should be working, if no function then the amp is bad

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Customer reply replied 8 months ago
The amp works with the factory radio with a factory radio I get audio sounds great but when I plug in the aftermarket I get no sound even though the radio turns on
Chrysler Mechanic: Mechanic01, ASE Certified Technician replied 8 months ago

something must be wrong in the connections then, when you have aftermarket hooked up are you getting power at the amp?

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Customer reply replied 8 months ago
I've seen videos where they recommend to run a wire from the accessory to one of the relays with this particular kind of car
Chrysler Mechanic: Mechanic01, ASE Certified Technician replied 8 months ago

gotta be the head unit or wiring then

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Customer reply replied 8 months ago
There is nothing wrong with the wiring there's nothing wrong with the head unit have you been tried a second one something to do with this particular vehicle there's a lot of problems with no audio after you hook up a aftermarket radio
Chrysler Mechanic: Don - Mo Lurch, Aftermarket & Factory Electronics replied 8 months ago
Don - Mo Lurch
Don - Mo Lurch, Aftermarket & Factory Electronics
Category: Chrysler
Satisfied Customers: 534
Experience: Cert. Chrysler Warnty, Heavy Line Mech, Mobile Electronics. Sales, Installation & Repair for 30 years
Verified

what model Pacifica
Base, Limited or Touring?
Are you sure you have the Factory AMP?
What is the Brand & Model Number of the Unit you are installing?

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Customer reply replied 8 months ago
It's a base model 4.0 liter 24 valve all-wheel drive 2007 and yes I do have the factory amp
Chrysler Mechanic: Don - Mo Lurch, Aftermarket & Factory Electronics replied 8 months ago

What is the Brand & Model Number of the Unit you are installing?

using the CHTO-02, what do you have the BLUE / WHITE wire connected to?
What do you have the BROWN wire connected to?

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Customer reply replied 8 months ago
The blue and white wire is connected to the blue and white wire on the aftermarket the brown wire is not hooked up because the aftermarket radio does not have a mute wire which is the brown one
Chrysler Mechanic: Don - Mo Lurch, Aftermarket & Factory Electronics replied 8 months ago

What is the Brand & Model Number of the Unit you are installing?

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Chrysler Mechanic: Don - Mo Lurch, Aftermarket & Factory Electronics replied 8 months ago

hello?

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Chrysler Mechanic: Don - Mo Lurch, Aftermarket & Factory Electronics replied 8 months ago

sorry...no communication.......
Will OPT OUT & RELIST

someone will respond here if they can help

thanks

.

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Customer reply replied 8 months ago
Clarion model drx6375
Customer reply replied 8 months ago
I sent you the brand and model number but here it is again Clarion model drx6375
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Don - Mo Lurch
Don - Mo Lurch
Don - Mo Lurch, Aftermarket & Factory Electronics
Category: Chrysler
Satisfied Customers: 534
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Experience: Cert. Chrysler Warnty, Heavy Line Mech, Mobile Electronics. Sales, Installation & Repair for 30 years

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