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We have had our 1014 Town and Country Tour Edition for under

Customer Question
a year. It has...
We have had our 1014 Town and Country Tour Edition for under a year. It has 42000 miles on it. I have experienced a couple of quirky things recently and would love some advice. When we get in the car and the air starts to come on it will surge and then cut off. If I push enough buttons or if I turn the air all the way off and then back on it will fix itself. Second, the heat does not always work. The defrost will blow out warmer air but the air vents will not always blow out warm air. Only cold air. Sometimes it works, sometimes not. Third is when we have our phones plugged into the jack on the radio it will sometimes make a loud buzzer noise and then the radio just cuts out, and lastly, the cruise control button does not always come on. Any advice would be greatly appreciated.
Submitted: 1 year ago.Category: Chrysler
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Answered in 10 minutes by:
10/11/2016
Chrysler Mechanic: David Craig, Auto Mechanic replied 1 year ago
David Craig
David Craig, Auto Mechanic
Category: Chrysler
Satisfied Customers: 4,493
Experience: Owner/Mechanic at 3D Automotive
Verified

Hi Im David, since the first two issues may be related I will address them as one question. this is a one question/issue site. If you need assistance with the buzzing noise and the cruise problem you will need to open 2 new requests. If this is satisfactory to you, then we can continue.

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Customer reply replied 1 year ago
Thats fine I guess
Customer reply replied 1 year ago
I wanted to follow up and make sure that you had not responded yet. I did not want to do the call at the additional cost but had not see an email response come through yet.
Customer reply replied 1 year ago
Can you please respond and let me know the status of you working on my question
Chrysler Mechanic: David Craig, Auto Mechanic replied 1 year ago

i didnt offer the call. the site does that automatically sorry

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Chrysler Mechanic: David Craig, Auto Mechanic replied 1 year ago

first thing i need you to do is check the coolant level.

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Chrysler Mechanic: David Craig, Auto Mechanic replied 1 year ago

when you say the air surges out are you talking about the ac or just any air? and doe it happen on all fan settings

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Customer reply replied 1 year ago
the ac. when we start the car and if the ac was left on from when we were last in it it blows out a surge of air and then it cuts itself off. when the ac is off and it blows fine if we have the temp turned up for the heat though it sometimes blows cold air and sometimes it works
Customer reply replied 1 year ago
no worries about the call. thank you for explaining this. i will be glad to check the coolant how do i do this.
Chrysler Mechanic: David Craig, Auto Mechanic replied 1 year ago

take the cap off of the radiator or pressurized reservoir. make sure you see coolant if it has a radiator cap. if no cap, make sure the coolant is up to the full cold mark on the reservoir. thats the first step.

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Customer reply replied 1 year ago
got it. I will check this out and let you know. thank you
Chrysler Mechanic: David Craig, Auto Mechanic replied 1 year ago

ok thanks

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Chrysler Mechanic: David Craig, Auto Mechanic replied 1 year ago

hows it going?

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Chrysler Mechanic: David Craig, Auto Mechanic replied 1 year ago

do you still need assistance?

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Chrysler Mechanic: sprinkles08, ASE Certified Technician replied 1 year ago
sprinkles08
sprinkles08, ASE Certified Technician
Category: Chrysler
Satisfied Customers: 23,508
Experience: ASE Master & Advanced level certified, Chrysler Master Certified, Trans and Hybrid Specialist
Verified

Hello and welcome to JustAnswer!

The most likely cause for the cruise not working would be the switch itself. The heat issue may be a calibration problem, a bad actuator or the heater core may be restricted with debris.

Were you able to check the coolant level?

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sprinkles08
sprinkles08
sprinkles08, ASE Certified Technician
Category: Chrysler
Satisfied Customers: 23,508
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Experience: ASE Master & Advanced level certified, Chrysler Master Certified, Trans and Hybrid Specialist

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