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sprinkles08, ASE Certified Technician
Category: Chrysler
Satisfied Customers: 22666
Experience:  ASE Master & Advanced level certified, Chrysler Master Certified, Trans and Hybrid Specialist
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2014 Chrysler Town & Country Powered Lift Gate falls down a

Customer Question

2014 Chrysler Town & Country Powered Lift Gate falls down a short distance after reaching it's maximum height while opening, then refuses to latch after it gets to the bottom. Appears to be out of alignment when sitting in the closed position on top of the latch but not closed all the way. Checked latch assembly on the door and it is open and operational. Can manually close the tailgate by squeezing the handle on the rear of the tailgate and manually forcefully pushing the tailgate closed.
Submitted: 10 months ago.
Category: Chrysler
Customer: replied 10 months ago.
Never mind, have been advised the struts need replacing.
Expert:  sprinkles08 replied 10 months ago.

Hello and welcome to JustAnswer!

You may have more than one issue going on but you definitely need to replace the struts. The struts are what actually open the liftgate once it gets to about the 1/3 open point, and they are what hold it open. If it's dropping after opening then the struts are bad for sure.

I've had cases where one strut was weaker than the other which will cause the liftgate to flex as one side pushes harder than the other. This flexing will cause an alignment issue between the latch and striker and will cause difficulty closing it. This is most likely what is causing it to be hard to close.

Customer: replied 10 months ago.
O.K., bought new struts last night and will install this morning to see if that takes care of it.
Expert:  sprinkles08 replied 10 months ago.