Chevy

Chevrolet Repair Questions? Ask a Chevy Mechanic for Answers ASAP

Connect one-on-one with {0} who will answer your question

Key won’t unlock, outside handle moves nothing, inside

Customer Question
Key won’t unlock...

Key won’t unlock , outside handle moves nothing , inside handle feels like it works but inside lock is not unlocking

Mechanic's Assistant: Is this your first time dealing with this issue?

Yes but I have had the door panel off before

Mechanic's Assistant: What is the model/year of your Chevy?

2006 not electric

Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?

I am I have tried working the key outside and the lock inside at same time, also sitting inside and using the inside handle and my feet on door

Mechanic's Assistant: Anything else you want the Mechanic to know before I connect you?

A few days ago I had the driver side front tire jacked up and needed to open the door the guy helping me pulled so hard to open it the outside handle came loose on the inside

Submitted: 2 years ago.Category: Chevy
Show More
Show Less
Ask Your Own Chevy Question
Answered in 3 minutes by:
4/13/2020
Chevy Mechanic: AutoDoc1, ASE Certified Technician replied 2 years ago
AutoDoc1
AutoDoc1, ASE Certified Technician
Category: Chevy
Satisfied Customers: 14,404
Experience: Production Manager/Technician
Verified

Hi! My name is AutoDoc1. I’m sorry that you’re having trouble with your vehicle. I may need to ask questions to find out basic information to help solve your specific problem.

Sometimes it may take a moment for me to respond because I may have to look up information about your concern, so I appreciate your patience.

If the door won't open then the latch may be broken or the linkage has come off. It is possible that the latch can be manually opened if you can access the latch. This can be done with special tools that automotive locksmiths have. If that doesn't work then your only option will be to take the door panel off. This will prove to be difficult with the door closed and will likely result in the door panel breaking. Once you get the panel off, you can try to manually open the latch. If that doesn’t work then you will have to cut the latch in half to release it from the striker so that you can open the door. Sometimes the latch can become stuck and you can pull the door handle and try forcing the door open while the handle is pulled. Sometimes this will unjam the latch and the door will open.

My goal is to earn a 5 star rating experience. If you have any follow up questions, please feel free to hit the "Reply" button below. If I’m not online at the time, I will respond ASAP when I get back. You can also request me in the future for any additional questions by starting your question with “For AutoDoc1 ONLY”. Have a great day and thank you again for choosing JustAnswer!

Ask Your Own Chevy Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a chevy mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask AutoDoc1 Your Own Question
AutoDoc1
AutoDoc1
AutoDoc1, ASE Certified Technician
Category: Chevy
Satisfied Customers: 14,404
14,404 Satisfied Customers
Experience: Production Manager/Technician

AutoDoc1 is online now

Related Chevy Questions
I have an 89 chevy 2500 and the drivers door wont open I was
I have an 89 chevy 2500 and the drivers door wont open I was told that the door locking assembly is messed up … read more
Marc
Marc
Mechanic
Associate Degree
3,055 satisfied customers
I have a 2008 Silverado. Door won't unlock with key. Took
I have a 2008 Silverado. Door won't unlock with key. Took panel off to see if rod disconnected. Was connected. Turn key an see it moving actuator, but doesn't unlock. Do I need a new actuator? Trying … read more
Ricardo Hohl
Ricardo Hohl
Auto Motive Instructor
Automotive tech
4,563 satisfied customers
2011 malibu driver door will not unlock or open from inside
2011 malibu driver door will not unlock or open from inside or outside ,,other doors locks work clicks but totally frozen locked … read more
sprinkles08
sprinkles08
Technician
High School or GED
19,946 satisfied customers
I have an chevrolet caprice Ltz 2004 model, When i finished
I have an chevrolet caprice Ltz 2004 model, When i finished driving, I switched off the vehicle and tried to open the driver seat door, I cudn't open. even after trying for long time i failed , i came… read more
GM Bob
GM Bob
Automobile Technician
High School or GED
1,182 satisfied customers
96 Chevy Suburban 1500: My passenger side rear door..unlocked
I have a 96 Chevy Suburban 1500. My passenger side rear door cannot be opened from the outside. The lock is in the unlocked position. Up until about a month ago a person could open the door from the i… read more
Mike Senary
Mike Senary
Shop Foreman
High School or GED
116 satisfied customers
My passenger side car door will not open from inside or outside.
My passenger side car door will not open from inside or outside? Pulling the handles does nothing. Panel was removed but linkage looks to be in place.… read more
GM Tech (Cam)
GM Tech (Cam)
Owner/Technician
Vocational, Technical or Trade Scho
28,682 satisfied customers
2006 tahoe: other locks are working fine, is there a fuse
how can i open the rear access door on my 2006 tahoe, all other locks are working fine, is there a fuse? or some other way to open it?… read more
Steve
Steve
Shop Foreman
Vocational, Technical or Trade Scho
26 satisfied customers
Chevy lumina: exterior drivers door handle..locks..door open
I have a chevy lumina euro.the exterior drivers door handle was replaced.Thd door worked fine,using the lock from the inside(electric locks) it worked fine .But when the door was locked from the outsi… read more
Matt Carey
Matt Carey
asst. manager/ lead technician
High School or GED
257 satisfied customers
chevy: need to get the drivers door open..z71..latch mech
need to get the drivers door open on chevy silverado z71 k1500. all levers are working in the door but latch mech. not letting door to open. want to replace latch but cant open door to take inide pane… read more
jazzmaster
jazzmaster
LEAD AUTO TECH
Vocational, Technical or Trade Scho
2,873 satisfied customers
2007 chevy suburban: lock moves up and down but door acts
My 2007 chevy suberbans drivers side door will not open. The lock moves up and down but door acts like it is locked.… read more
Matt J
Matt J
Owner of Jones Automotive
Vocational, Technical or Trade Scho
1,396 satisfied customers
Tahoe: I took the interior handle off, found a cable..pulling
The lock on my 08 tahoe is broke and I can't open the door. I took the interior handle off, found a cable, and hoped that by pulling on it the door would open but no go. I also tried the coat hanger, … read more
GM Tech (Cam)
GM Tech (Cam)
Owner/Technician
Vocational, Technical or Trade Scho
28,682 satisfied customers
1989 chevy: drivers side door..pins..bushings..latch to work properly
I have a 1989 chevy pick up and the drivers side door will not latch. The door has sagged and I replaced the hinge pins and bushings. This allows it to line up better but upon further investigation it… read more
Joe  Barfield
Joe Barfield
Retired-Disabled
Master Aamco
1,312 satisfied customers
1994 lumina: outside door handles replaced at a body shop...unlock
I have a 1994 lumina. I just had the outside door handles replaced at a body shop. I just locked the doors and now they will not unlock. Luckily I had the passenger side window rolled down just in cas… read more
jazzmaster
jazzmaster
LEAD AUTO TECH
Vocational, Technical or Trade Scho
2,873 satisfied customers
2007 HHR LT: passenger door..unlock..manually..the key fob
I have a 2007 HHR LT, the passenger door will not open. It appears to unlock manually and with the key fob but when the handle on the inside and outside are pulled nothing happens. This occurred once … read more
jazzmaster
jazzmaster
LEAD AUTO TECH
Vocational, Technical or Trade Scho
2,873 satisfied customers
Suggestion on how to open 2003 Hummer H2 rear door that wont open
Suggestion on how to open 2003 Hummer H2 rear door that won't open from inside nor outside?… read more
john c.
john c.
Associate Degree
235 satisfied customers
1973 corvette: locks..trans & shifter have been taken out..door panel
Need to open locked doors on a 1973 corvette: here is the situation, the car is being restored: the locks are mechanical, not electric, the engine, trans & shifter have been taken out. Passenger door … read more
Gary
Gary
Chevy Technician
Vocational, Technical or Trade Scho
9,659 satisfied customers
99 chevy suburban: the outside handle..drivers door..inside panel
i just replaced the outside handle of my 99 chevy suburban drivers door. the inside handle broke and I didn't have that part so i left the inside panel off. the door was working fine - tried several t… read more
Anthony
Anthony
Master Automobile Technician
Vocational, Technical or Trade Scho
11,778 satisfied customers
Uplander: Chev..Van..the rear left passenger door lock will not open
I have a 2006 Chev Van Uplander the rear left passenger door lock will not open with the transmitter opens all doors and rear gate but will not open the rear left side passenger door. I replaced the b… read more
Dan
Dan
High School or GED
2,257 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I was having a terrible problem with the wheel bearings on my 98 Chevy Cavalier and I suspect that using this website saved me plenty of time and money.

Todd LRochester NY

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Gary

Gary

Chevy Technician

9,659 satisfied customers

15 years GM master tech

Tim&#039;s Auto Repair

Tim's Auto Repair

mechanic

9,646 satisfied customers

Have owned a repair shop for 25 yrs.

Dave Nova

Dave Nova

Chevrolet Technician

7,092 satisfied customers

ASE Master Certification. GM World Class Certification

Chris (aka-Moose)

Chris (aka-Moose)

Technician

3,526 satisfied customers

24 years of experience diagnosing & repairing

Jerry Newton

Jerry Newton

Chevy Technician

2,804 satisfied customers

ASE Master Technician, L1, Master GM Technician. Over 20 years of bumper to bumper GM experience.

Mike S.

Mike S.

Chevy Mechanic

2,390 satisfied customers

ASE Certified Master Technician

goodwrench9124

goodwrench9124

ASE Certified Technician

2,045 satisfied customers

Ase Master Certified, GM Master Certified Tech. Awarded GM Top performer, Hybrid certified

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x