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I have a 2012 impala 3.5L. It's not starting, I turn the key…

Customer Question
I have a 2012...

I have a 2012 impala 3.5L. It's not starting, I turn the key and it just clicks. I have replaced the battery, starter, ignition switch, throttle body, and starter relay and al it does is click from the relay

Mechanic's Assistant: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?

I can turn the steering wheel but it's difficult the kdy is not worn or damaged

Mechanic's Assistant: Are you fixing your Impala yourself? What have you tried so far?

I am, I just said I've replaced the starter, battery, starter relay, ignition switch, and throttle body

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Not at the moment

Submitted: 3 months ago.Category: Chevy
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Answered in 5 minutes by:
4/4/2018
Chevy Mechanic: Eddie, ASE Certified Technician replied 3 months ago
Eddie
Eddie, ASE Certified Technician
Category: Chevy
Satisfied Customers: 3,750
Experience: I have 20 years professional experience in advanced engine controls and transmission rebuilding.
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Hello, and thanks for your question, my name is ***** ***** I will do all I can to help.

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Chevy Mechanic: Eddie, ASE Certified Technician replied 3 months ago

If it does crank then, then with the key ON, pull the relay and tell me if you have battery power to two pins in the relay socket,

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Customer reply replied 3 months ago
How do I jump the relay
Chevy Mechanic: Eddie, ASE Certified Technician replied 3 months ago

Pull the relay out, and with a jumper wire, you should see on the relay which pins are 87 and 30. you jump those two pins and it should crank then engine, make sure it's in Park.

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Customer reply replied 3 months ago
I do not have a jumper wire
Chevy Mechanic: Eddie, ASE Certified Technician replied 3 months ago

Alright, do you have a test light or volt meter by chance?

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Customer reply replied 3 months ago
I habe a volt meter what do I set it to
Chevy Mechanic: Eddie, ASE Certified Technician replied 3 months ago

set it to 20 volt scale DC. and check it by checking the battery should read around 12.5 volts when measuring the battery

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Chevy Mechanic: Eddie, ASE Certified Technician replied 3 months ago

you could try jumping the relay with a paper clip down in the pin sockets, but you want to make sure you get pins 87 and 30. the relay should be marked underneath

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Chevy Mechanic: Eddie, ASE Certified Technician replied 3 months ago

Let us know what you find there.

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Customer reply replied 3 months ago
Well I don't have a paper clip and my volt meter just broke
Chevy Mechanic: Eddie, ASE Certified Technician replied 3 months ago

OK, let me opt out then, as I don't have another suggestion, another expert that might have another suggestion can respond now. Thank you.

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Chevy Mechanic: Gary, ASE Certified Technician replied 3 months ago
Gary
Gary, ASE Certified Technician
Category: Chevy
Satisfied Customers: 1,920
Experience: Senior Technician
Verified

Hello there,

Let's start with some GM diagnosis.

We need a vehicle wide scan for codes.

Can you do this?

Have you checked you have the same voltage at the starter heavy lead, as you do at the battery?

Gary

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Chevy Mechanic: Gary, ASE Certified Technician replied 3 months ago

Hello again,

Do you need any further help?

I hope my advice has been of assistance to you.

Kind regards

Gary

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