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The passlock system is preventing my Tahoe from starting.

Hi! The passlock system...

Hi! The passlock system is preventing my Tahoe from starting

Mechanic's Assistant: Will the headlights turn on? Is the battery fully charged?

Battery is charged

Mechanic's Assistant: What year is your Tahoe?

2013 no lights

Mechanic's Assistant: Are you fixing your Tahoe yourself? What have you tried so far?

Yes ourselves.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

No security light either

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Customer reply replied 1 month ago
Hi, we got it figured out at least for now. We disconnected and reconnected the battery. Any other recommendations?
Answered in 34 minutes by:
3/22/2018
Eric
Eric, Automotive Repair Shop Manager
Category: Chevy
Satisfied Customers: 34,035
Experience: 20+ yrs. experience as repair shop manager and technician.
Verified

HI,

If it happens again, make sure both vehicle and fob batteries are good - either battery being weak can cause this. If they are, do the following relearn procedure

30 minute GM relearn procedure:

1-Turn ON the ignition, with the engine OFF.
2-Attempt to start the engine, then release the key to ON (vehicle will not start).
3-Observe the SECURITY telltale(this is the security light), after approximately 10 minutes the telltale will turn OFF.
4-Turn OFF the ignition, and wait 5 seconds .
5-Repeat steps 1 through 4 two more times for a total of 3 cycles/30 minutes (the vehicle is now ready to relearn the Passlock(TM) Sensor Data Code and/or passwords on the next ignition switch transition from OFF to CRANK). IMPORTANT: The vehicle learns the Passlock(TM) Sensor Data Code and/or password ***** the next ignition switch transition from OFF to CRANK. You must turn the ignition OFF before attempting to start the vehicle.
6-Start the engine (the vehicle has now learned the Passlock(TM) Sensor Data Code and/or password).

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Customer reply replied 1 month ago
Thank you! Can you email these instructions to me?
Customer reply replied 1 month ago
I'll rate you excellent ;)

HI,

The site xxx's out email addresses so experts dont have off site conversation with customers.

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If for any reason, you can't rate my answer OKAY, GOOD, or EXCELLENT/3 STARS OR HIGHER today. Please reply and let me know why, so I can help more/better. All follow up responses are FREE, after completing the required rating
Please remember to rate service using the separate rating page. Thank you
Please note that if you have a subscription service, you still are required to rate service, however you are not charged again. This is just so that your expert is credited for their time and services. Thank you.

Eric
Eric, Automotive Repair Shop Manager
Category: Chevy
Satisfied Customers: 34,035
Experience: 20+ yrs. experience as repair shop manager and technician.
Verified
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Category: Chevy
Satisfied Customers: 34,035
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Experience: 20+ yrs. experience as repair shop manager and technician.

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