Chevy

Chevrolet Repair Questions? Ask a Chevy Mechanic for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

My 2016 suburban will not lock by pressing the button on the…

My 2016 suburban will...

My 2016 suburban will not lock by pressing the button on the doors. any ideas?

Mechanic's Assistant: Is it your first time dealing with this issue?

Yes, it worked yesterday without issue. The keyfob works but not the door button to lock.

Mechanic's Assistant: Are you fixing your Suburban yourself? What have you tried so far?

I thought it was the battery but when I got my spare keyfob that I hae not ever used since I bought the burb 12/30/16, the button on the door (none of the doors) works

Show More
Show Less
Ask Your Own Chevy Question
Answered in 14 minutes by:
3/17/2018
GM Tech (Cam)
GM Tech (Cam), Chevy Technician
Category: Chevy
Satisfied Customers: 30,400
Experience: GM Grand Master Technician 2007. 14 years experience.
Verified

Hello there, I am Cam.

I am Licensed technician at a GM dealership with more than 16 years experience. 
Like you, I am a user of this website and as such, any billing questions should be sent to customer service.

I ask that you please provide details and communicate with me so we can make your experience here worth 5 stars! I am around most days but not every minute of every day. If you reply while I am offline, I will respond when I am next online. 

I am reviewing your request and will post in a moment.

Does your have the push button starter?

Ask Your Own Chevy Question
Customer reply replied 4 months ago
it has the push button start

When you close the door, do you get the chirp of the horn like a remote is left in the vehicle?

Ask Your Own Chevy Question

Also do any functions of the door work?

Ask Your Own Chevy Question
Customer reply replied 4 months ago
No, it only chirps when I leave the keys in the car. I just tried remote start and unless I am doing it wrong (press twice and hold til start), it does not work. Also when I lock the car with both remotes, it does not honk the horn when locked.

Ok, the remote starter works by pressing the lock then holding the start button for 1.5 seconds.
The horn feedback is something you can setup in the radio.

Ask Your Own Chevy Question

Also do the doors lock at all with the passengers door switch or remotes? I Am thinking you said the remotes do work for locking and if I am understanding this, its ONLY the drivers door lock that does not work.

Ask Your Own Chevy Question
Customer reply replied 4 months ago
Cam, went out to try remote start per your instructions and it did not work. I then remembered I opened the rear tailgate window this morning but evidently I did not close it good enough. I opened it again, closed it normally and now ALL functions of both keyfobs work perfectly

OK, and does the lock work with the door again?

Ask Your Own Chevy Question
Customer reply replied 4 months ago
the button on the door unlocks everything and then locks all doors and when I press the lock button on the keyfob it sounds the horn as well.

Perfect. Do you have any other questions I can answer for you?

Ask Your Own Chevy Question
Customer reply replied 4 months ago
one more. In the 15 months I've had the burb, on 7 random occasions, after filling the tank with gas, I start the vehicle and within 15 - 30 seconds, the car dies on me and it takes anywhere from 5 - 20 minutes before the car starts again and runs. On each occasion the fuel remaining varied from 1 - to 11 gallons still in the tank with most of the times a minimum of 4 gallons left. I have only used Shell gasoline since I bought the burb.
Customer reply replied 4 months ago
Once it dies, I try to start and it will either start and run rough for a few seconds then dies or does not start at all.

Ok, so the most common issue causing this is a leaking EVAP purge valve on the engine. This leaking would cause fuel vapours to be present in the intake when the engine is not expect it. This would also set a check engine light.

The other issue is often the desire to top up the tank. These use a different shut off valve so when the tank hits 85% full, it blocks the inlet. If a person tries to top it up, raw gas ends up in the vapour canister and with the engine trying to keep that empty of fuel vapours, this works against it.

Ask Your Own Chevy Question
Customer reply replied 4 months ago
Well well, I do not see or get any "check engine "light at any of the 7 occurrences. I do top off the tank as when I fill up I want the full 31 gallons in the tank - not just 26 at around 85%. Thanks Cam for helping today. I will remember your name for the future!!!

OK so try to avoid topping off next time you fill and see if it stops.

Thank you for allowing me to assist you. Please rate my answer 3-5 and feel free to ask any follow up questions regarding this issue you may have. Again if you need further information, please use the Reply/Continue Conversation link to ask for more help and I would be happy to assist you further. You do not need to give a negative rating or relist the question to get more help :)

GM Tech (Cam)
GM Tech (Cam), Chevy Technician
Category: Chevy
Satisfied Customers: 30,400
Experience: GM Grand Master Technician 2007. 14 years experience.
Verified
GM Tech (Cam) and 87 other Chevy Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
I do believe it is random as the last 10 fill ups I have done with topping off the tank has had no issues at all. Thanks again
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a chevy mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask GM Tech (Cam) Your Own Question
GM Tech (Cam)
GM Tech (Cam)
GM Tech (Cam), Chevy Technician
Category: Chevy
Satisfied Customers: 30,400
30,400 Satisfied Customers
Experience: GM Grand Master Technician 2007. 14 years experience.

GM Tech (Cam) is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I was having a terrible problem with the wheel bearings on my 98 Chevy Cavalier and I suspect that using this website saved me plenty of time and money.

Todd LRochester NY

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

GM Tech (Cam)

GM Tech (Cam)

Chevy Technician

30,400 satisfied customers

GM Grand Master Technician 2007. 14 years experience.

Gary

Gary

Chevy Technician

9,621 satisfied customers

15 years GM master tech

Tim&#039;s Auto Repair

Tim's Auto Repair

mechanic

8,884 satisfied customers

Have owned a repair shop for 25 yrs.

Dave Nova

Dave Nova

Chevrolet Technician

7,092 satisfied customers

ASE Master Certification. GM World Class Certification

John

John

Master A.S.E Automotive technician

4,071 satisfied customers

A.S.E MasterTechnician A1-A8 w/L1,38 years experience General Motors Master Technician

Don - Mo Lurch

Don - Mo Lurch

Auto Mech / Electronics

2,948 satisfied customers

Chevrolet Cert., Heavy Line Mech, Race Shop Owner, Mobile Electronics.

Ron Z.

Ron Z.

- Chevy Tech -

2,822 satisfied customers

18+yrs experience. State Inspector and Chevy Diagnostics

< Previous | Next >

Related Chevy Questions
The key remote arms the Anti-theft alarm system, but will
The key remote arms the Anti-theft alarm system, but will not dis-arm the system. To get in, I have to use the door key, and then hurry to start the engine so the alarm does not sound. The vehicle is … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Chevrolet Suburban K2500 4x4: I JSUT GOT A 1999 K2500 SUBURBAN
I JSUT GOT A 1999 K2500 SUBURBAN LS. MISSING KEY FOB FOR KEYLESS ENTRY. #1 NOT EVEN SURE I HAVE KEYLESS BUT ASSUME I DO. NOT SURE HOW TO CONFIRM. I LOOKED FOR THE RELAY BUT DID NOT LOCATE UNDER THE DS… read more
GM Tech (Cam)
GM Tech (Cam)
Chevy Technician
30,400 satisfied customers
2003 suburban: wont work..remote is working as I went to autozone
2003 suburban keeyless entry wont work, battery is fresh and I know the remote is working as I went to autozone and checked it with their machine. Any ideas?… read more
Eric
Eric
GM service dept Shop Foreman/Lead Tech
High School or GED
615 satisfied customers
06 Malibu LT: locking..the doors so I had the batteries..worn..rubber
I have an '06 Malibu LT with remote starter. Both of my keyfob remotes had stopped locking & unlocking the doors so I had the batteries replaced. The guy at the battery store told me the contacts were… read more
zzdaryl
zzdaryl
Lead Auto Tech
Some college and advanced training
4 satisfied customers
Chevy Suburban: mirrors..door locks at all..drivers side door..scanner
Drivers side window works with control, but does not work on any other windows, cannot operate mirrors with drivers side control, cannot operate door locks at all with drivers side control, keyfob loc… read more
John
John
Master A.S.E Automotive technician
2 YEARS COLLEGE
4,071 satisfied customers
1999 chevy: suburban..troubleshoot..the automatic door locks..relay
1999 chevy K1500 suburban door lock system--trying to troubleshoot problem--none of the automatic door locks will work--even with the keyless remote system. I press the remote and hear clicking in rel… read more
Til Forrer
Til Forrer
gm auto technician
Vocational, Technical or Trade Scho
75 satisfied customers
2007 Chevrolet Malibu LT: 3.5l..V..6 door locks..unlock button
In my 2007 Chevrolet Malibu LT 3.5l V-6 door locks are acting crazy. I cannot unlock the doors using either unlock button on both front doors. However, I hold down on the lock button, they will unlock… read more
Dave Nova
Dave Nova
Chevrolet Technician
Associate Degree
7,092 satisfied customers
Chevy Suburban: transmitter..LTZ..6 buttons (including red horn button
I tried to program a new RKE transmitter and now none of my RKEs work. 2007 Chevy Suburban LTZ with 6 buttons (including red horn button)… read more
GM Tech (Cam)
GM Tech (Cam)
Chevy Technician
30,400 satisfied customers
2003 chevy suburban: keyless remote doesnot unlock the doors.
I have a 2003 chevy surburban. The keyless remote doesnot unlock the doors. It will lock them but does not unlock them. I replace the battery in the sending unit and tried a spare unit but it still do… read more
GM Tech (Cam)
GM Tech (Cam)
Chevy Technician
30,400 satisfied customers
2003 Chevy: After 5 years my key fob stopped working
I have a 2003 Chevy Avalanche. After 5 years my key fob stopped working so I replaced the original battery. That fixed the problem for about 3 weeks. I thought that maybe I got a bad battery so I boug… read more
John
John
Master A.S.E Automotive technician
2 YEARS COLLEGE
4,071 satisfied customers
2008 Chevy: My keys..onstar was able..doesnt work..spare
My keys will not open either door on my 2008 Chevy pickup. Onstar was able to open the pickup but the keys don't work. My main key worked yesterday but it doesn't work today and neither does the spare… read more
Arench
Arench
President
CT State GED w/ Honors
1 satisfied customers
99 Chevy Suburban: power locks..the cargo door wont lock at all
I'm having a problem with the power locks not working on my 99 Chevy Suburban. They'll work some times but not consistintly, and the cargo door won't lock at all by the swich. Some times the front two… read more
Tim West
Tim West
Service Manager
Computer/ Automotive certifications
16 satisfied customers
2500 Suburban: 2000 Chevy..the drivers side key tumbler..hole
Hi,I have a 2000 Chevy 2500 Suburban (new style body). Tonight I noticed that the driver's side key tumbler is gone -- just a hole. I suspect the tumbler might have been removed my persons unknown -- … read more
RICK
RICK
Service Director
High School or GED
365 satisfied customers
2007 suburban: cranking..The check engine and security warning lights
My 2007 suburban is not cranking. I charged the battery, lights, radio turn on. The check engine and security warning lights come on. In addition there is a message at the diagnostic display that says… read more
Online Wrench
Online Wrench
Associate Degree
218 satisfied customers
Gm: a new one, and also had to replace the door lock..antenna
My remote keeps losing its memory. I had to get a new one, and also had to replace the "door lock antenna"? (local gm dealer said that was the problem) - seems to work for a day and then nothing. I'm … read more
Jared
Jared
Associate Degree
92 satisfied customers
I just bought a 2004 Suburban and the remote for the door ...
I just bought a 2004 Suburban and the remote for the door locks doesn''t work there is a new battry in it… read more
Scott K
Scott K
Automotive Instructor
Vocational, Technical or Trade Scho
1,330 satisfied customers
2001 Impala: remote locks..unlock the doors with the remote fob..trunk
I have a 2001 Impala. The remote locks are not working. I can unlock the doors with the remote fob, but the other buttons do not lock the doors or open the trunk. I have replaced batteries in the fobs… read more
Mazda Ed
Mazda Ed
Lead Technician
High School or GED
1,963 satisfied customers
2005 chevy astro: alarm dosnt go off also in the dashboard..door open
i have a 2005 chevy astro van and when you open the back door the light dosnt turn on also i have alarm and when armed you open the door and the alarm dosnt go off also in the dashboard there is no si… read more
Dave
Dave
Associate Degree
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x