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Can I send a question before paying the fee. 2011 suburban…

Can I send a...

Can I send a question before paying the fee

Mechanic's Assistant: What is the model/year of your Chevy?

2011 suburban 2500

Mechanic's Assistant: Are you fixing your Suburban yourself? What have you tried so far?

Suburban is former government vehicle and the DRL and dome lights have been set to off. I know they work because a scan tool can turn then on and off. Can they be set to work like a normal vehicle

Mechanic's Assistant: Have you checked the vehicle's manual for this?

Yes no info.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Explain reprogram procedure because I have to tell GM tech who is unfamilier at this point.

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Answered in 29 minutes by:
3/15/2018
GM Tech (Cam)
GM Tech (Cam), Chevy Technician
Category: Chevy
Satisfied Customers: 30,400
Experience: GM Grand Master Technician 2007. 14 years experience.
Verified

Hello there, I am Cam.

I am Licensed technician at a GM dealership with more than 16 years experience. 
Like you, I am a user of this website and as such, any billing questions should be sent to customer service.

I ask that you please provide details and communicate with me so we can make your experience here worth 5 stars! I am around most days but not every minute of every day. If you reply while I am offline, I will respond when I am next online. 

I am reviewing your request and will post in a moment.

Do the lights come on normally at night when its dark?

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Customer reply replied 4 months ago
No you have to turn on manually. All relays and fuses have been checked and good.

Ok, I think with the DRL's, that could be the sunload sensor in the dash may be hacked or skewed. I know that putting a resistor in it will make it think its always light and they will not come on.

As for the dome lights, that might be the BCM.

If there is no wiring changed then programming needs to be done, and for that I would call GM techline and ask them to revert the options to regular, then program the BCM to update the software.

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Customer reply replied 4 months ago
Can I call GM tech line or do I have to have dealer do that.

That is a dealer process as we have to identify ourselves, provide BAC code and such, the program with the GM software.

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Customer reply replied 4 months ago
Should I ask for a higher level tech because the dealer tech offered far less than you have.Can they get this info from GM help site?Will give top credit after this.

Any electronics tech at a dealer should know how to do this.

GM Tech (Cam)
GM Tech (Cam), Chevy Technician
Category: Chevy
Satisfied Customers: 30,400
Experience: GM Grand Master Technician 2007. 14 years experience.
Verified
GM Tech (Cam) and 87 other Chevy Specialists are ready to help you
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Customer reply replied 4 months ago
Thanks for fast response. Good info.
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