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A weird thing where my key doesn't unlock/lock the 2013

Customer Question
A weird thing where...

A weird thing where my key doesn't unlock/lock the 2013 Equinox. I have to open the vehicle manually, the alarm will sound off, before I can click one of the buttons til it shuts off. Then I can start the car & turn it off, but once I lock it once the key won't let me unlock/lock it again

Mechanic's Assistant: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?

Steering wheel turns fine. Key is fine, just had battery replaced this morning too

Mechanic's Assistant: Are you fixing your Equinox yourself? What have you tried so far?

Just what I've shared: replacing battery on key & making multiple attempts to turn on vehicle

Submitted: 1 month ago.Category: Chevy
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Answered in 17 minutes by:
1/5/2018
Chevy Mechanic: Steve, Automotive Expert replied 1 month ago
Steve
Steve, Automotive Expert
Category: Chevy
Satisfied Customers: 25,113
Experience: Automotive Expert
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is the issue the same with both keys?

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Customer reply replied 1 month ago
I only replaced the batter on one of the keys, but yes...I woke up this morning and neither key worked
Customer reply replied 1 month ago
Is this something you can assist me with online?
Chevy Mechanic: Cary York,
 replied 1 month ago
Cary York
Category: Chevy
Satisfied Customers: 436
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